Customer Support Technician Position Available In Hillsborough, Florida

Customer Support Technician MobileTec International, Inc. Tampa, FL 33618 The Company MobileTec International Inc. is a Public Safety Software company. We create, sell, install and manage software for Police, Fire and EMS agencies both domestically and internationally. We pride ourselves on providing our employees with a solid career path, promoting from within and encouraging internal mobility. A commitment to excellence is deeply rooted in a strong sense of tradition. You will be working with a visible and accessible management team committed to your success. The Role

• Customer Support Technician Are you someone who excels in helping others with a passion for innovative technology?

Interested in a career in a unique industry? Our Customer Success team is growing and in need of an energetic and dynamic Customer Support Technician. We are looking to fill this position with someone with an existing Customer Support background with a history of putting the customer first and desire to track and close tickets quickly and efficiently. If you share our passion for superior service and have what it takes to make each customer touchpoint experience rewarding, then we want to hear from you.

What You’ll Do:

Develop a strong knowledge of our software products and overall solution and industry Receive, understand and escalate technical cases from customers ensuring expectations are exceeded Proactively communicate with internal and external customers Successfully deliver high quality service and support, with a strong focus on achieving a great experience for our customers Demonstrate passion for customer satisfaction and ignite that passion in others Adeptly utilize our current internal Customer Relationship Management (CRM) application following up on your assignments Contribute company-wide: As a product expert your skills will be valuable throughout many areas of the company with opportunities to participate with Sales (e.g. participate in presentations / prospective customer discussions), Marketing (e.g. option to attend and assist at trade shows and events), new product development and more Who You Are A good organizer, planner and communicator Have a good mix of IT (entry level), technical skills

• this is a customer facing role that is focused on applications that operate in a highly technical environment
• so your duties will include software and related (basic) network / connectivity / hardware support Any association with or knowledge of Police/Fire/EMS a bonus What We Need At least 2 years related experience (software customer support) Excellent customer service and phone skills Ability to effectively operate in a dynamic environment Ability to logically break down and prioritize problems
• often technical software and system related issues combined with effective resource allocation Be part of a team with a hands-on attitude High School Diploma or equivalent required, Associate or Bachelor’s Degree preferred This position requires a background check Please provide your salary requirements Benefits We recognize that people are our most valuable asset.

Our competitive salary and benefits package includes medical insurance, dental insurance, 401K, 100% company paid life insurance, wellness programs and paid vacations/sick time. No recruiters, please.

Job Type:

Full-time Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off

Schedule:

Monday to Friday Application Question(s): What are your salary requirements?

Education:

High school or equivalent (Required)

Experience:

software customer support: 2 years (Required)

Language:

Spanish (Preferred) Ability to

Commute:

Tampa, FL 33618 (Required) Ability to

Relocate:

Tampa, FL 33618: Relocate before starting work (Required)

Work Location:

In person