Print Customer Support Representative Position Available In Hillsborough, Florida

CTG is assisting a client in Tampa, FL in staffing a Customer Service Representative for a Print Production facility. Candidate needs to have Digital Print Industry experience.

Hours :

8 am to 5 pm,

M-F Location:

Tampa, FL (33624)

Pay:

$22.91/hr

Job Type :

Hourly Consultant Duration:

Ongoing, potential to be hired on by client based on performance

ESSENTIAL FUNCTIONS

The Customer Service Representative will act as the first point of contact, focused on supporting a specified customer base for all project discussions, job inquiries, and vendor support. Additionally focuses on improving customer experience and awareness of clients’ needs. Customer Support Rep.

primary duties:

Handle Print Job Inquiries:

Assist customers with questions about printing services, materials, formats, and turnaround times.

Provide Quotes and Estimates:

Generate accurate pricing based on job specifications like paper type, quantity, color, and finishing.

Process Orders:

Enter and manage print orders, ensuring all specifications are correctly captured. Coordinate with

Production:

Communicate customer requirements to the vendor and monitor job progress.

Resolve Print Issues:

Address concerns related to print quality, delays, or order discrepancies.

Track Shipments and Deliveries:

Provide updates on order status and coordinate delivery logistics.

Maintain Customer Records:

Keep detailed records of past orders, preferences, and communications.

Educate Customers:

Explain printing options, file requirements (e.g., bleed, resolution), and best practices.

Support File Submission:

Guide customers through uploading artwork and ensure files meet print-ready standards.

EXPERIENCE

– 3+ years relevant experience Experience with Print Production in a copy center or Print Shop environment

EDUCATION

Minimum High School diploma or equivalent Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.

Eckard@ctg.com . Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today’s highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Qualifications:

UNAVAILABLE