Contact Center Representative Position Available In Lake, Florida

Contact Center Representative Eagle Federal Credit Union – 1.0 Baton Rouge, LA Job Details Full-time $17.00 – $19.50 an hour 15 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer service Call center English Microsoft Office High school diploma or GED Data entry Phone etiquette 2 years Communication skills Entry level Full Job Description Job Overview We are seeking a dedicated and enthusiastic Contact Center Representative to join our dynamic team. In this role, you will be the first point of contact for our members, providing exceptional customer service and support. Your primary responsibility will be to handle inbound calls, assist with inquiries, and resolve issues efficiently while maintaining a positive attitude. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding member service. General Duties Answer incoming calls promptly and professionally, addressing member inquiries and concerns Provide accurate information regarding products and services to members Engage in upselling or cross-selling opportunities when appropriate to meet member needs Ensure compliance with company policies and procedures while handling sensitive information Accurately process member transactions Provide a one-call resolution Follow-up with unresolved issues in a timely manner Complete initial loan interview and loan application Utilize strong listening and problem-solving skills to resolve member issues Learn and keep abreast of the Credit Union’s processes, products, and services Experience Previous experience in a financial institution or call center environment is preferred. Strong communication skills, both verbal and written, are essential for effective member interactions. Proficiency in data entry and familiarity with office software applications is required. A proactive approach to problem-solving and the ability to work independently as well as part of a team is crucial. A commitment to providing high-quality support while maintaining professionalism at all times. Benefits Eagle Federal is an Equal Opportunity Employer. We offer competitive salary and great benefits package that includes: Bi-weekly payroll with On Demand payments (option to get paid between pay periods) Medical, Dental and Vision Paid Term Life Insurance Paid Long-Term Disability Insurance 401k Retirement plan with matching contributions up to 6% of salary 12 Paid Holidays 12 days of PTO during the first year — increases at years 1, 3, 5, 10, and 18. Due to the high number of inquiries we receive for our employment opportunities, only qualified applicants will be considered. •A criminal background, reference and credit bureau checks will be performed on final candidates. Join us as we strive to provide exceptional service to our members while fostering a supportive work environment for our team members. We look forward to welcoming motivated individuals who are ready to make a difference!

Job Type:

Full-time Pay:

$17.00 – $19.50 per hour

Shift:

Day shift

Experience:

Financial Institution:

2 years (Preferred)

Call Center :

2 years (Preferred)

Work Location:

In person