Call Center Specialist Position Available In Lee, Florida
Tallo's Job Summary: Currently, Shell Point Retirement Community is hiring a part-time Call Center Specialist in Fort Myers, FL, with an estimated salary range of $29.2K - $31.9K a year. The role involves being the main point of contact for incoming calls and emails, handling resident issues, monitoring emergency systems, and providing exceptional customer service. This position requires a strong customer service background and offers various benefits such as health insurance, paid time off, and employee discounts.
Job Description
Call Center Specialist Shell Point Retirement Community – 3.1
Fort Myers, FL Job Details Part-time Estimated:
$29.2K – $31.9K a year 1 day ago Benefits 403(b) matching Health insurance Dental insurance Free flu shots Paid time off Employee assistance program Vision insurance Employee discount 403(b) Life insurance Referral program Qualifications Customer service Entry level Full Job Description What We’re Looking For… Currently, we are seeking an individual to work part-time within our Call Center. This person will be the point of contact for all incoming calls or email requests from residents and internal departments for Maintenance, Housekeeping, or Property/Landscape issues. This person will also handle resident questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve resident issues with one call resolution. In addition, this person will also monitor the emergency call system, schedules Special Services, issues resident bar codes, golf cart and bicycle stickers, and handles the renting of resident storage lockers. A strong customer service background is required. This is a part-time evening shift position working 3pm-11pm. What You’re Looking For… One of the top 25 employers in Lee County, Shell Point boasts a caring and compassionate work environment where employees genuinely care for the residents they serve. It is an environment of kindness and dignity that sets us apart from the rest. With approximately 2,400 residents and more than 1,100 employees, Shell Point Retirement Community is the largest of its kind in the State of Florida and the second largest in the country. We believe, as our residents and employees do, that Shell Point is a truly unique place and may represent the smartest choice you can make for your future. Employees mean everything to us which is why we strive to provide a total compensation package that is so much more than just a paycheck. In addition to pay, total compensation includes health and wellness plans, rewards and incentives, perks and paid time-off as well as an assortment of other benefits that aim to increase financial security, offer professional development, and promote a healthy, fulfilling life. We recognize that our continued and unparalleled success as one of the largest life care communities in the country is thanks to our team of dedicated, compassionate, and talented employees who choose to make Shell Point their second home. Our commitment is to offering them a great work environment with competitive pay, great benefits and perks. Health & Wellness Medical, Vision & Dental FREE Onsite Health Clinic with FREE Generic Prescriptions 403(b) with Company Match Generous Paid Time Off (PTO) Group Term Life Insurance Free Annual Flu Shot Employee Assistance Program Perks Discounted Employee Café Bridge Toll Reimbursement Corporate Discounts Tuition Discounts & Scholarships Interest Free Emergency Loan Program Referral Bonus We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, marital status, or any other characteristic protected by law.
