Customer Care Representative Position Available In Lee, Florida
Tallo's Job Summary: The Customer Care Representative role in Bonita Springs, FL offers a 6-month contract with potential extension, Monday-Friday schedule, 8am-5pm, $21-$23 pay. Responsibilities include providing top-notch customer service in a fast-paced environment, tracking touchpoints in Salesforce, meeting Key Performance Indicators, and efficiently processing inbound requests. Qualifications: 1-3 years customer service experience, High School Diploma/GED, 35 wpm typing speed, Microsoft Word and Excel proficiency.
Job Description
Location:
Onsite – Bonita Springs, FL 34134
Contract:
6-month duration (potential extension but no guarantee)
Schedule:
Monday-Friday 8am-5pm with 1 hour lunch
Pay:
$21-$23
Summary:
The Customer Care team supports company published support channels. This role responds to our customers in a timely manner, providing them a best-in-class customer experience in a multi-channel, fast-paced support environment. This role is responsible for solutioning all aspects of the inbound support request including but not limited to, rental process, cross/upsell, quote, reservations etc. in a timely, consistent, and quality manner.
Responsibilities:
Accurately track all customer touchpoints according to established procedures in company CRM Salesforce Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc. Provide consistent, efficient, and effective customer service in a multi-channel environment Coordinate and process all inbound requests in a timely, quality & consistent manner Identify and communicate escalation issues per established escalation policy Follow Quality Program guidelines to meet expected phone, email and chat performance Follow published attendance policy including established channel schedule Qualifications 1-3 year(s) of customer service experience. High School Diploma/GED required. Type minimum 35 wpm. Basic knowledge of Microsoft Word and Microsoft Excel Ability to input information into computer systems.
