Customer Care Representative I Position Available In Lee, Florida

Customer Care Representative

I 3.3 3.3

out of 5 stars Fort Myers, FL 33901 We are seeking a bilingual Customer Care Representative! Must have at least one year of Clerical experience! This is a highly responsible clerical position that requires a great deal of patient contact by phone or in person at the front desk. Must exercise independent judgment and demonstrate specific departmental knowledge as well as general agency knowledge. Customer Care Representatives will be assigned to central phone line responsibilities and front desk responsibilities on a rotating basis and based on daily staffing patterns. Requires a HS diploma or equivalent and at least one year of office/clerical work experience with frequent customer contact OR an Associate’s Degree with 6 months of successful work experience in any field. Must have excellent customer service skills, positive attitude, communication and organizational skills. Must be able to attain/maintain competency with agency electronic health record and use it effectively within required timeframes. Bilingual (English/Spanish) preferred.