Customer Service Specialist (Transit) Position Available In Lee, Florida

Customer Service Specialist (Transit) Lee County Transit Fort Myers, FL Job Details Full-time From $17 an hour 13 hours ago Benefits Health insurance Opportunities for advancement Qualifications Bilingual Customer service High school diploma or GED Driver’s License 1 year Communication skills Entry level Full Job Description Must apply at: https://www.governmentjobs.com/careers/leecounty/jobs/4984649/customer-service-specialist?department[0]=Transit&sort=PositionTitle%7CAscending&pagetype=jobOpportunitiesJobs •Only applications submitted on our website will be reviewed by Human Resources. LeeTran is seeking a Customer Service Representative to join our LeeTran team. The Customer Service Representative is responsible for ensuring all riders have a first-class passenger experience while providing a high level of assistance to exceed our customers’ expectations continuously. If you are customer-service-oriented and love serving people, then this is your opportunity. This is a year-round temporary position with opportunities for full-time and future advancement. Full medical insurance effective on the first of the month following the date of hire

Florida Retirement System:

Pension or Investment retirement plans Duties and Responsibilities Responsible for providing legendary customer service to passengers or potential passengers Professionally answer incoming calls and assist passengers with the scheduling of trip requests Provide friendly service and maintain positive relationships with all internal and external customers Responsible for greeting and handling customers in a polite and friendly manner. Resolve passenger issues May be required to deliver route schedules to organizations as requested Creative thinker who enjoys a team-based atmosphere Assist passengers with fare-related inquiries Handle cash, checks, and credit cards as forms of payment during the bus fare purchasing process; balance a drawer at the end of the shift Complete required forms and reports May perform other job duties as assigned

Education, Experience, Licensing Education:

High School graduation or

GED Experience:

One (1) year of fast-paced, professional customer service or closely related experience

Driver’s License:

Possession of a valid driver’s license with an acceptable driving record is required Supplemental Information Bilingual preferred Strong work ethic with a sense of urgency; adaptable to fast-paced, changing environments Compassionate and professional when assisting individuals with disabilities Clear and effective verbal and written communication skills Able to read, follow instructions, and understand procedures, rules, and regulations Self-motivated, proactive, and able to work independently Highly organized with strong attention to detail Excellent interpersonal skills and a willingness to learn and grow Proficient with computers and general office equipment

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

Health insurance

Shift:

Day shift

Work Location:

In person