Customer Support Specialist Position Available In Lee, Florida

Customer Support Specialist AppleOne Technical Bonita Springs, FL 34134 AppleOne is assisting a client in Bonita Springs with finding a Central Support Specialist to join their team. The Central Support Specialist and team acts as the main contact for the organizations national and strategic clients, ensuring they receive top-tier customer service in a dynamic, multi-channel support setting. This position involves developing and sustaining an excellent operational relationship with customers by managing all facets of the rental process, including cross-selling, upselling, quoting, rental contracts, and generating accurate invoices promptly and consistently. Responsibilities Gain understanding about our rental equipment offerings and their applications to better serve customers’ needs. Handle and respond to all incoming inquiries promptly, consistently, and with high quality. Record all customer interactions in CRM (Salesforce.com). Develop and sustain effective relationships with each customer to drive revenue growth, retention, and call positioning. Increase additional revenue by upselling and cross-selling solutions while delivering top-notch customer service and experience. Participate in departmental enhancements aimed at improving current processes and procedures. Achieve individual and team objectives, including KPIs and SLAs for response time, quality, retention, and revenue growth. Adhere to the attendance policy and scheduled hours. Qualifications A minimum of 1-2 years in customer service or sales is required. High school diploma or GED is mandatory. A bachelor’s degree, associate’s degree, or equivalent experience is preferred. Familiarity with using CRM tools such as Salesforce is essential. Ability to type at least 30 words per minute. Proficiency in Microsoft Word, Excel, PowerPoint, and Teams. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #3370