Healthcare Service Representative Position Available In Lee, Florida

Healthcare Service Representative Dermatology Solutions – 2.5 Fort Myers, FL Job Details Full-time $16 – $17 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Customer service Call center Medical office experience English Data entry Phone etiquette Communication skills Entry level Full Job Description Overview We are seeking a dedicated and detail-oriented Healthcare Customer Service Representative to join our team. In this role, you will serve as a vital link between patients and healthcare providers, ensuring that all inquiries are handled efficiently and professionally. The ideal candidate will possess strong communication skills, a customer-centric attitude, and a passion for helping others in the healthcare field. Responsibilities Answer inbound calls and assist customers with inquiries Make outbound calls to follow up on customer concerns or provide information Provide exceptional customer service by addressing patient inquiries via phone and other communication channels. Analyze patient needs and provide appropriate solutions or referrals to relevant departments. Maintain accurate records through data entry and computerized systems to ensure seamless patient interactions. Demonstrate excellent phone etiquette while managing high call volumes effectively. Communicate clearly and empathetically with patients, ensuring they feel valued and understood. Assist in scheduling appointments and managing patient information within the medical office setting. Collaborate with healthcare professionals to resolve issues and enhance the overall patient experience. Experience Previous experience in a customer service role, preferably within a healthcare or medical office environment. Previous Call Center experience is a plus Strong data entry skills with attention to detail to maintain accurate patient records. Proficient in using computer systems for data management and communication purposes. Excellent verbal and written communication skills in English; additional language proficiency is a plus. Ability to analyze situations effectively and provide timely solutions. Join our team as a Healthcare Customer Service Representative, where you can make a meaningful impact on the lives of patients while developing your career in the healthcare industry.

Job Type:

Full-time Pay:

$16.00 – $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to

Friday Work Location:

In person