Veterinary Customer Service Representative Position Available In Lee, Florida

Veterinary Customer Service Representative Gulf Coast Humane Society Veterinary Clinic Fort Myers, FL Job Details Full-time From $16 an hour 2 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Computer operation Basic math Administrative experience High school diploma or GED Animal handling Animal care Medical billing Front desk Computer skills Phone etiquette Entry level Time management

Full Job Description Gulf Coast Humane Society Veterinary Clinic Customer Service Representative Position Summary:

The Customer Service Representative works under the direct guidance of the Customer Service Supervisor and is responsible for assisting clients, veterinary technicians & doctors to help improve the quality of care given to the patients of the Gulf Coast Humane Society Veterinary Clinic. This includes helping to achieve greater efficiency by answering telephone calls, coordinating appointments, assisting walk-in customers, and various administrative details including filing, data entry, and reconciling daily receipts

Essential Job Functions:

Answering telephone calls and returning e-mails Scheduling appointments using our designated software Informing the veterinarian on duty of any emergencies that require urgent attention Issuing invoices for treatment and prescribed medication after each consultation Receiving and verifying payments after each consultation Monitoring the inventory of items for sale by the Clinic and restocking these, as needed Overseeing the sale of items stocked by the Clinic Liaising with courier services and laboratories to ensure that samples are delivered and collected on time Other duties as assigned

Qualifications/Requirements:

High school diploma or equivalent Previous administrative experience, preferably within a healthcare setting  Familiarity with veterinary medical billing software is advantageous

Knowledge and Skills:

Proactive, positive attitude Intermediate computer proficiency Basic arithmetic skills Ability to maintain confidentiality Excellent organizational, time management, and multitasking abilities Personable, empathic disposition Capacity to work well during stressful situations Time Commitments /

Expectations:

40 Hours per week Must be available to work weekends and evenings

Working Conditions:

Work is performed constantly in an animal clinic that operates six days per week with exposure to animals, including some with questionable health and temperament concerns, high noise levels, zoonotic diseases, and cleaning agents. The person in this position needs to regularly move about the clinic to provide care to shelter and clients’ animals. Regularly operates a computer and other office equipment (i.e. calculator, copier, and printer). Occasionally positions self to handle animals of all sizes in a variety of areas and positions (low cages, high cages, on tables, on the floor, in vehicles, etc.). Constantly communicates with clients, staff members and volunteers who have inquiries and must be able to exchange accurate information in these situations. Occasionally moves animals weighing up to 50 pounds (i.e. through the clinic on leash or using other safe restraint and animal handling equipment, into and out of cages in the clinic, onto and off of exam tables). All GCHS employees are aware of the 5 Freedoms for

Animal Welfare:

Freedom from hunger and thirst by ready access to fresh water and diet to maintain health and vigor Freedom from discomfort by providing an appropriate environment including shelter and a comfortable resting area Freedom from pain, injury or disease by prevention or rapid diagnosis and treatment Freedom to express normal behavior by providing sufficient space, proper facilities and company of the animal’s own kind Freedom from fear and distress by ensuring conditions and treatment which avoid mental suffer

Job Type:

Full-time Pay:

From $16.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person