Call Center Representative Position Available In Leon, Florida

Call Center Representative Elevate Digital 3800 Esplanade Way, Tallahassee, FL 32311 CONTACT

CENTER REPRESENTATIVE

We are hiring Call Center Representative (customer service) to join our Tallahassee, FL office. As a Problem Resolution Associate, you are the initial customer contact for our client’s Human Resources Outsourcing (HRO) customers. This vital role will interface with customers via inbound calls and/or outbound calls for the purpose of resolving routine problems and/or provide services.

ESSENTIAL FUNCTIONS

• Answers and greets customer’s calls in a courteous, friendly, and professional manner using client’s HR policies, procedures, and/or practices.
• Listens attentively to customer needs/concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements and/or problems as the first contact resolution.
• Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
• Prepare and complete accurate work and update customer ticket/file via the system.
• Conduct correspondence with customers and team members.
• Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to the appropriate party.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Occasionally use decision-support tools to answer complex questions or to verify subject matter details.
• Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Maintain a broad knowledge of clients’ HR services. This role is the Tier I position for the various towers of services, such as Benefits, Organization Management, Human Resources, etc.
• Other duties, as assigned by your immediate supervisor and/or manager.

REQUIRED EDUCATION AND EXPERIENCE

• High School diploma or GED
• Knowledge of basic computer operations
• Ability to demonstrate excellent customer service/support skills
• Ability to demonstrate excellent written and oral communication skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner
• Willingness to rotate shifts, as needed
• Ability to collaborate and work in a team environment, as well as, work independently and make sound decisions

TRAINING

Paid Training is 5 weeks

AVAILABILITY

Need to be available to work an 8 hour shift between 8am and 6pm

BACKGROUND CHECK/DRUG SCREEN

By applying for a position, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check and drug screening consistent with the client’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Job Types:

Full-time, Contract Pay:

From $16.50 per hour

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person