Customer Experience Specialist/ Branch Lead Position Available In Leon, Florida

Customer Experience Specialist/ Branch Lead Barnes Healthcare Services

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Tallahassee, FL Job Details Full-time Estimated:

$39.3K

• $47K a year 22 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Volunteer time off Life insurance Qualifications Management Customer service Mid-level Microsoft Office Administrative experience Conflict management Organizational skills 1 year Associate’s degree Leadership Communication skills Time management

Full Job Description Description:

Customer Experience Specialist / Branch Lead Summary This dual role combines the responsibilities of a Customer Experience (CX) Specialist and a Branch Lead. You will serve as the first point of contact for customers — ensuring compassionate, timely, and accurate service — while also providing leadership support to the branch team. As the Branch Lead, you will oversee scheduling, payroll accuracy, team communications, and help facilitate performance feedback, acting as a critical link between frontline team members and leadership. While not a formal supervisor role, this position is essential to maintaining operational excellence and promoting a positive team and customer experience. How We Take Care of our Customer Experience Specialist / Branch Leads Competitive, market-based compensation and benefits that include: Health, dental, vision insurance + ancillary choices as well Teladoc services (provided at no cost) $50,000 Life insurance (provided at no cost) Employee Assistance Program (provided at no cost) 401K retirement + company match Short

• & long-term disability 15 days paid vacation 8 Paid Holidays 40 paid volunteer hours Bereavement time off Quarterly company events Customer Experience Specialist / Branch Lead Essential Functions Serve as the initial point of contact for customers via phone, web, or in person, providing compassionate and professional service.

Manage incoming calls and voicemails to meet service standards (3% or less abandonment rate, 75-minute voicemail return window). Accurately process orders, coordinate equipment deliveries and pickups, and assess service eligibility based on payer guidelines. Provide education to customers regarding safe and appropriate use of equipment. Resolve customer inquiries and complaints promptly and effectively. Collect co-pays and ensure financial accounts are reviewed prior to service. Lead daily scheduling and timecard approval to ensure operational and payroll accuracy. Assist in recruitment efforts, including interviewing and onboarding new branch team members. Facilitate completion of annual performance reviews under the guidance of the Operations Supervisor. Act as the escalation point for branch team conflicts, working with leadership and People Experience to support resolution. Monitor daily branch operations, providing task delegation and support as needed. Organize branch communications, meetings, and improvement initiatives. Support compliance standards including HIPAA, accreditation standards, and safe work practices. Other duties as assigned. The Barnes Difference For those looking for a workplace that is as compassionate with its staff as it is with its patients

• Barnes Healthcare has what you are looking for. Providing unparalleled service since 1909, we do not just offer you a job; we welcome you into a family committed to outstanding care, community spirit, and meaningful impact. Our history exists simply because of the people committed to delivering on our driving purpose
• We Take Care of People.™ A Legacy of Caring
• Join forces with a healthcare pioneer! Experience how we have earned the trust of countless families through over a century of unwavering dedication to nurturing health and happiness. A Culture of Empathy
• Dive into an environment where patients’ wellness journeys shape our business. Your empathy and insights are valued, heard, and pivotal in crafting holistic care experiences. Community Engagement
• Engage with local endeavors, enrich lives, and witness firsthand the difference you make every day. We provide 40 hours of volunteer time off to allow you to get involved with our communities in a personal way. Our commitment to our communities has led to raising over $800,000 for those we serve since 2009. Daily Fulfillment
• Your experience will be much more than a paycheck. It is the gratification of knowing your work profoundly improves lives, contributing to delivering compassionate care for those we serve. Exceptional Teamwork
• Your purpose is shared with a group of passionate, talented, and supportive colleagues who work together to deliver a transformative impact and legendary customer service. You will find a second family here. Deep Roots
• Become a part of a fourth-generation family business whose success has always been measured by the number of lives we impact and not by the earnings of outside shareholders.

Ready for a career that nourishes your soul as you nurture others? Your opportunity is here, with a family that cherishes your ambitions as much as you do. Step into your role at Barnes Healthcare. Apply now and join with us as we continue our history of doing what we do best

• We Take Care of People.

™

Requirements:

Customer Experience Specialist / Branch Lead Minimum Qualifications and Skills Associate degree OR 3 years of management experience preferred. 1-2 years of experience in customer service, healthcare, or a related field. Strong leadership skills with the ability to influence and foster teamwork. Excellent phone, verbal, and written communication skills. Strong organization, time management, and administrative skills. High conflict resolution, critical thinking, and problem-solving abilities. Proficient in Microsoft Office Suite and general technology usage. Working Conditions Office setting. Sitting for 8+ hours per day. Combination of administrative, customer-facing, and leadership duties. May require flexibility during peak periods or special projects.