Customer Service Advocate Position Available In Leon, Florida
Tallo's Job Summary: The Customer Service Advocate role at Orthotic Holdings Inc in Tallahassee, FL offers a full-time position with an estimated salary range of $32.7K - $43K a year. Requirements include some college, customer service experience, and the ability to work remotely. Responsibilities include providing world-class customer service, resolving conflicts, and collaborating with other departments. OHI is an Equal Employment Opportunity employer.
Job Description
Customer Service Advocate Orthotic Holdings Inc – 1.0
Tallahassee, FL Job Details Full-time Estimated:
$32.7K – $43K a year 2 days ago Benefits Work from home Qualifications Some college Customer service High school diploma or GED Medical records 1 year Entry level Full Job Description The CSA will be the voice of OHI. As a CSA you will answer customers’ inquiries, assess their needs, and walk them through effective solutions to all questions and grievances. The CSA must have a high level of emotional intelligence and the ability to serve our customers with patience and empathy. OHI CSAs are tasked with delivering world class customer service skills to all our customers. Hours will be 8am to 5pm EST. This is a remote, work from home position.
Responsibilities:
Ability to actively listen and communicate clearly Able to multitask, problem solve and provide effective solutions Works well with others and helps to foster a supportive work environment Knowledge of our company’s industry, and products Able to document customer communications efficiently and with detail Review and accurately process all incoming orders and requests Professionally ease conflict and provide the appropriate resolutions Completes tasks on time and can prioritize work Handle sensitive situations where something has gone wrong ensuring OHI customers receive the best service possible Collaborate with other departments to ensure issues are resolved in a timely manner and that solutions are created to avoid future issues CSAs are empowered to solve issues related to their software and hardware and expected to collaborate with OHI IT when necessary Ability to maintain confidentiality of patient records adhering to all HIPPA guidelines Research and explain complex situations Other duties as assigned
Requirements:
High School Diploma and or GED Some college course work preferred 1 year of Customer Service Experience in a fast-paced environment Ability to work alone and as a team member Experience working on several different systems, and multiple screens Must have functioning internet and ability to work from home Quiet and professional environment expected for virtual meetings and calls OHI is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
