Customer Service Associate – DDD Tallahassee Position Available In Leon, Florida

Customer Service Associate –

DDD Tallahassee :

Less than 1 Year (EES) Tallahassee, FL
Position Type
Full time
Requisition ID
30359
Level of Education
High School/Equivalent
Years of Experience
Less than 1 Year
About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. – Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Job Description
Customer Service Rep
About the

Role:

As a Customer Service Rep, you will play a crucial role in ensuring the accuracy and efficiency of data entry tasks to update automated records. Your responsibilities will include batching documents, keying data from source documents, and verifying entries, all while adhering to high standards of quality and timeliness.

Essential Job Responsibilities:

Batch documents accurately and prepare them for data entry processing.
Enter data from source documents into automated systems promptly and accurately.
Prioritize tasks effectively based on processing schedules and client expectations to ensure timely completion.
Perform thorough verification of entered data, identifying and correcting errors as needed.
Troubleshoot data problems and escalate complex issues to supervisors for resolution.
Operate peripheral equipment essential to the data entry process.
Collaborate with team members to develop and enhance production formats and keying procedures.
Maintain a vigilant focus on safety and promptly report any potential hazards to supervisors.
Adhere strictly to security and privacy policies to safeguard company and customer information.
Perform additional duties as assigned, demonstrating flexibility and adaptability in task execution.
Work in diverse environments, including office settings, computer rooms, production floors, and warehouses, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

Qualifications:

High school diploma or equivalent.
Proficiency in reading, writing, and speaking English.
Ability to work at a computer for extended periods.
Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
Close vision and ability to focus are necessary for performing tasks accurately.
Previous experience with data entry is essential, preferably in a high-volume environment.
Ability to engage in repetitive motion activities like twisting, bending, and climbing.
Familiarity with specialized data entry software or systems.
Experience with troubleshooting data issues and performing corrective actions.
Strong attention to detail and accuracy in data entry tasks.

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with exelaonline, exelatech, lexicode, rustconsulting or ersgroup. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.