Customer Service Representative Position Available In Leon, Florida

Customer Service Representative QuantumByte Innovation LLC Tallahassee, FL Job Details Contract Estimated:

$26.3K – $30.8K a year 19 hours ago Qualifications Bilingual CRM software Stress management Multilingual Customer service Working in professional communications High school diploma or GED Data entry Computer skills Customer support 1 year Phone etiquette 2 years Communication skills Entry level Full Job Description Overview We are seeking a dedicated and motivated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will play a crucial role in enhancing customer satisfaction and loyalty. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering top-notch client services. Responsibilities Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Conduct outbound calling to follow up on customer requests and ensure satisfaction. Perform data entry tasks accurately to maintain up-to-date customer records. Utilize phone etiquette to create a positive experience for every caller. Analyze customer issues and provide effective solutions or escalate as necessary. Assist in resolving complaints and addressing any concerns with empathy and professionalism. Collaborate with team members to improve processes and enhance service delivery. Maintain knowledge of company products, services, and policies to provide informed assistance. Experience Previous experience in customer service or call center environment is preferred. Strong communication skills, both verbal and written, with the ability to engage effectively with diverse clients. Bilingual or multilingual abilities are a plus, enhancing our capability to serve a broader client base. Proficiency in data entry and familiarity with CRM software is advantageous. Demonstrated ability to analyze situations critically and resolve issues efficiently. A positive attitude, strong work ethic, and willingness to learn are essential traits for success in this role. Join us as we strive to provide excellent service while fostering an environment that values teamwork, growth, and innovation.

Job Type:

Contract Pay:

$12.00 – $13.00 per hour Expected hours: 40 per week

Shift:

Morning shift

Location:

Tallahassee, FL 32309 (Preferred) Shift availability: Day Shift (Preferred)

Work Location:

In person