Customer Support Assistant Position Available In Leon, Florida

Customer Support Assistant Arthur Lawrence – 4.0 Tallahassee, FL Job Details $15 – $16 an hour 1 day ago Qualifications Customer service Microsoft Office High school diploma or GED Customer support Communication skills Entry level Full Job Description Overview Join our dynamic team as a Customer Support Assistant in beautiful Tallahassee, FL! We are looking for a friendly and motivated individual who is passionate about providing exceptional service to our customers. In this role, you will be the first point of contact for our clients, helping them navigate their inquiries and ensuring they have a positive experience with our company. If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you! Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Take around 40-50 inbound calls daily Assist customers with product information, order status, and troubleshooting issues. Maintain a positive and professional demeanor while interacting with customers. Document customer interactions and feedback in our support system. Collaborate with team members to resolve complex customer issues. Provide feedback on common customer concerns to improve service processes. Participate in training sessions to enhance product knowledge and customer service skills. Qualifications High school diploma or equivalent; additional education in customer service or related fields is a plus. Previous experience in customer support or a related role preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Proficiency in using customer support software and Microsoft Office Suite. Positive attitude and a genuine desire to help others.