Customer Support Assistant Position Available In Leon, Florida

Customer Support Assistant Field Servicing Tallahassee, FL Job Details Full-time | Contract $16 an hour 1 day ago Qualifications Customer service English Microsoft Office Phone etiquette 2 years Entry level Full Job Description Job Summary We are seeking a Customer Assistant to join our team and provide exceptional service to our clients. The ideal candidate will assist customers with inquiries, provide support, and ensure a positive experience. Responsibilities Respond to customer inquiries via phone, email, or chat related to Medicare and Medicaid coverage, claims, and plan benefits. Assist clients with enrollment, eligibility verification, and documentation requirements for Medicare and Medicaid. Provide accurate, clear, and timely information while ensuring compliance with CMS (Centers for Medicare & Medicaid Services) guidelines. Handle escalated or complex issues with professionalism and efficiency. Maintain detailed and accurate customer interaction records in the CRM system. Stay current with changes in Medicare and Medicaid regulations and policies. Educate clients on available resources, preventive care, and healthcare navigation. Meet individual and team performance metrics, including quality assurance, response time, and customer satisfaction.

Job Types:

Full-time, Contract Pay:

$16.00 per hour Expected hours: 40 per week

Shift:

Morning shift

Work Location:

In person