Managed Services Representative II Position Available In Leon, Florida

It’s fun to work in a company where people truly BELIEVE in what they’re doing! _We’re committed to bringing passion and customer focus to the business._ Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity. Protection Starts with People. Proofpoint. Managed Services Representative Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business ZenGuide Premium Services Administrator This role involves working directly with and supporting our customers in all markets. The Premium Services (PS) Administrator will guide PS customers as they plan and implement their Cyber Security Training and Awareness programs. Responsibilities + Work with customers to plan their annual Security Training and Assessment program. + Develop implementation and communication strategies. + Create and launch training assignments, assessment campaigns, and status reports. + Resolve low-level technical issues related to ZenGuide Security software. + Follow approved escalation processes for other software concerns. + Manage a load of PS accounts and keep updated statuses for each customer in our CRM system. + Provide detailed updates for customer interactions and planning sessions.

Qualifications:

+ Bachelor’s degree or an equivalent combination of education and work experience. + Excellent written and oral communication skills, with a solid understanding of SaaS. + Strong interpersonal and customer management skills. + Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet is a plus). + Excellent time management skills. + Adaptive skills, learns quickly, asks questions, and solves and resolves independently. + High energy, confidence, and enthusiastic attitude. Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint _If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!_ Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. •

Base Pay Ranges:

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SF Bay Area, New York City Metro Area:

Base Pay Range:

90,075.00•132,110.00 USD California (excludes SF Bay Area),

Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range:

72,825.00•106,810.00 USD All other cities and states excluding those listed above:

Base Pay Range:

66,600.00•97,680.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. To view additional awards, please visit www.proofpoint.com/us/news#awards Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos. We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees. Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide. We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace. At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: + Build and enhance our proven security platform + Blend innovation and speed in a constantly evolving cloud architecture + Analyze new threats and offer deep insight through data-driven intel + Collaborate with customers to help solve their toughest security challenges We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.