Remote Assistant Customer Service Position Available In Leon, Florida

JOB TITLE

Remote Assistant Customer Service

JOB LOCATION

Must be in the Tallahassee FL area

WAGE RANGE

•: $16.00hr to $17.00hr

JOB NUMBER

25-02762 REQUIRED

EXPERIENCE

Skills:

Two years or more of customer service experience, either face-to-face or by phone. Detail oriented Prompt and reliable Good typing and computer skills Excellent verbal communication and Customer Service skills Minimum of a high school diploma or GED. Previous customer service experience in a professional setting.

JOB DESCRIPTION

Customer service professional responsible for answering claims and eligibility-related questions from providers that participate in Florida Medicaid. Some self-research for policy-related requirements using Medicaid-provided resources and the Medicaid website for your learning as well. Responsible for follow-up and call resolution including callbacks and closing call references. Excellent verbal communication skills are required along with asking fact-finding questions. Reference material is available for your call support allowing for excellent customer service with solid responses. Follow up required with providers as necessary. Detailed notes are needed for call references.

Responsibilities:

Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries. Providing excellent oral communications with quality customer service. Follow through and resolve all calls. Address billing and eligibility questions with your commitment to follow up as necessary to resolve. Create and manage computer call logs/references for added review and follow-up with solid outcomes. Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities • While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. PDN-9ec14b76-52c1-406c-9e47-245acaa95fb4