Remote Customer Support Agent Position Available In Leon, Florida

Remote Customer Support Agent CFS Solutions – 3.0 Tallahassee, FL Job Details Part-time $15 – $20 an hour 14 hours ago Benefits On-the-job training Work from home Qualifications Operating systems Customer service Computer literacy IT support Customer support Linux 1 year Communication skills Banking Entry level Full Job Description After Hours Customer Support Representative – Level 1 About CFS CFS is a software company that specializes in delivering full service check imaging solutions to financial institutions. The company has been a chosen and trusted partner to financial institutions for 25+ years. Located in Tallahassee, Florida, CFS currently has financial institutions across the US that rely on our software and excellent support. CFS provides solutions for financial institutions that include product development, enhancements, maintenance and support, all from a company with a successful track record. Overview CFS is seeking a dedicated and reliable after hours Customer Support Representative to join our team. This role is crucial in providing exceptional support outside of regular business hours. Responsibilities Respond to customer inquiries via phone, email, or chat. Troubleshoot technical issues and provide effective solutions. Document customer interactions and resolutions accurately. Escalate complex issues to appropriate teams as needed. Maintain a strong understanding of our products/services and company policies. Ensure customer satisfaction through empathetic and helpful communication. Potentially handle other related tasks as assigned. Qualifications Proven experience in customer support or a related field. Excellent communication and problem-solving skills. Ability to work independently and efficiently in a remote setting. Strong computer literacy and technical aptitude. Availability to work Monday through Friday 5-10 PM Eastern, Saturday 8AM to 8PM Eastern, additional schedules may be added in the future Reliable internet access and a suitable home office setup. Comfortable using various customer service software and tools. Proven experience in IT Support or related field Experience with different operating systems, including Linux Preferred Qualifications Experience in technology and banking Experience with Linux OS (ARCH) Familiarity with following security and compliance regulations for banking Benefits Competitive hourly rate. Opportunity to work remotely. Potential for growth within the company.

Job Type:

Part-time Pay:

$15.00 – $20.00 per hour Expected hours: 20 – 30 per week

Benefits:

On-the-job training Work from home

Shift:

Evening shift Rotating shift

Work Location:

Hybrid remote in Tallahassee, FL 32303