Bilingual Auto Sales/Collections Position Available In Manatee, Florida

Bilingual Auto Sales/Collections Empire Auto Sales Bradenton, FL 34203

Job Summary:

Fast Paced Auto Dealership is looking for results driven bilingual sales/marketing candidates. Must be able to communicate effectively with customers and create marketing materials (digital and traditional) to expand customer base. Compensation includes base pay plus commission and bonuses. (Potential for upwards of $70,000 per year)

Job Functions:

Greet customers and answer any questions relating to inventory Utilize different forms of media to advertise dealership and prospect for new customers Inbound and outbound sales lead and customer calls Data input and maintenance of current dealer software systems including sales, accounts receivable, inventory, repair and customer information Shared office organizational duties such as paperwork, filing, bill pay, cleaning etc. Key Job Responsibilities Calls and responds to requests and calls from prospects/customers related to inventory as well as payments and collections Identifies and responds to customer needs based on designated procedures of account/client Makes attempts to resolve issues and deescalate problems with dissatisfied clients Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of extenuating circumstances Tracks call related information of each call received and made for auditing and reporting purposes Other Related Duties Escalates calls to supervisor when necessary and appropriate Maintains and updates customer information as necessary Provides support and assistance as needed Files and organizes all relevant paperwork and information Assists with Tag Work information to ensure it is processed in a timely manner. May perform other client specific duties as necessary and required by program/account Other duties as assigned

Qualifications Minimum Education and Experience:

• High School Diploma or GED required
• Customer service/sales experience
• Phone related customer service
• Sales experience
• Familiarity with Microsoft Windows, Word, and Excel applications
• Fluency in Spanish
• Other client specific requirements as necessary

Knowledge, Skills and Abilities:

• Knowledge of product/procedures
• Ability to use phone and computer systems
• Customer Service skills
• Strong interpersonal skills
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Patience/empathetic
• Mental Acuity
• Conversational
• Confident/Assertive
• Demonstrate a positive attitude

Benefit Conditions:

Waiting period may apply

Job Type:

Full-time Pay:

$30,000.00 – $70,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off Paid training

Compensation Package:

Bonus opportunities Commission pay

Schedule:

Monday to Friday Weekends as needed People with a criminal record are encouraged to apply

Work Location:

In person