CSR – Customer Service Representative Position Available In Manatee, Florida

CSR – Customer Service Representative Anthony’s Cooling Heating and Electrical Palmetto, FL Job Details Full-time $21 – $23 an hour 23 hours ago Benefits Paid holidays Health insurance Dental insurance Vision insurance Retirement plan Qualifications Bilingual Spanish Customer service Call center English Mid-level Microsoft Office 3 years Bachelor’s degree HVAC Organizational skills Computer skills Phone etiquette Associate’s degree 2 years Communication skills Time management

Full Job Description Job Title:

Customer Service Representative (CSR)

Location:

Palmetto, FL Company:

Anthony’s Cooling, Heating & Electrical Employment Type:

Full-Time Overview:

Anthony’s Cooling, Heating & Electrical is seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our growing team. If you excel at helping people, thrive in a fast-paced environment, and bring a positive, can-do attitude to every interaction, we want to hear from you. This is an excellent opportunity for a career-minded individual with strong organizational skills, time management abilities, and a professional phone presence. You’ll play a critical role as the first point of contact for our customers, providing exceptional service and ensuring smooth communication between clients and our service team.

Key Responsibilities:

Handle incoming calls on a multi-line phone system with professionalism and care Schedule and dispatch service appointments accurately and efficiently Maintain detailed and accurate customer records within our service software Communicate effectively via phone, email, chat, and text with clients and team members Resolve customer inquiries and concerns in accordance with company policies Provide consistent follow-up to ensure a positive client experience Support the Service Department with administrative and operational tasks as needed Collaborate with management to stay informed on current products, services, and procedures

Preferred Experience:

Previous experience in HVAC, home services, or a similar industry is a plus Knowledge of ServiceTitan or similar CRM/dispatch platforms preferred Strong computer skills and familiarity with scheduling software Bilingual (English/Spanish) is a plus but not required

Qualifications:

Minimum 2 years of customer service experience in a fast-paced office or call center Exceptional communication skills, both verbal and written Ability to multi-task, prioritize, and remain calm under pressure Strong team player with a proactive and professional demeanor

Benefits:

Competitive pay (based on experience) Health insurance Simple IRA with 3% company match Paid vacation and holidays Supportive and team-oriented work environment

To Apply:

Submit your resume and a brief cover letter to . Only experienced applicants will be considered.

Job Type:

Full-time Pay:

$21.00 – $23.00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Vision insurance

Shift:

Day shift

Work Location:

In person