Customer Service Representative Position Available In Manatee, Florida

Customer Service Representative I Hate My Sink Bradenton, FL 34211 • Hybrid work

Job Title:

Customer Service Representative Company:

I Hate My Sink Location:

Hybrid•Bradenton, FL or neighboring area preferred

Hours:

Full-time, Monday-Friday, 9 AM•5 PM (40 hours/week)

Compensation:

$18•20/hour based on experience

About Us:

At I Hate My Sink , we’re not your average kitchen renovation company. We specialize in fast, professional, and seamless kitchen sink replacements, stainless steel refinishing, Corian restoration, and countertop repairs throughout Florida. Founded in 2017, we’ve built our reputation on high-quality work, exceptional service, and a personal touch that leaves our clients smiling every time they walk into their kitchen.

Position Overview:

We are looking for a Customer Service Representative who will be the main point of contact for our clients — whether by phone, text, or email. This is a dynamic, fast-paced role that requires excellent communication skills, follow-through, and the ability to stay organized while managing multiple priorities. You’ll play a key role in scheduling consultations, following up with leads, and ensuring every customer feels heard and supported throughout their experience with us.

Key Responsibilities:

Answer inbound phone calls, texts, and emails from potential and existing clients Proactively follow up with leads and clients via phone, email, and text Schedule client consultations and manage appointment updates Learn and retain product and service knowledge to answer client questions confidently (full training provided) Maintain accurate records using our CRM (Workiz) and internal systems Collaborate with technicians and team members to ensure smooth customer journeys Stay informed on updates to services, promotions, and client resources Provide thoughtful, empathetic, and efficient support to clients at all stages

What We’re Looking For:

Strong verbal and written communication skills Excellent time management and organizational abilities Customer service experience required (2+ years preferred) High school diploma or equivalent required Comfortable with hybrid work environment (remote and occasional in-person collaboration) Tech-savvy and eager to learn (experience with Workiz and Google Drive a plus) Bilingual (Spanish/English) is a bonus, but not required A proactive mindset and positive attitude—we value team players who take ownership Why Join I Hate My Sink? You’ll be part of a supportive, growth-minded team Monthly Bonus opportunities There’s room for growth—this isn’t just a job, it’s a career path We take pride in our brand, our customers, and our company values: service, excellence, going the extra mile, growth, and integrity

Job Type:

Full-time Pay:

$18.00•$20.00 per hour Expected hours: 40 per week

Benefits:

On-the-job training Paid time off Work from home

Shift:

8 hour shift

Work Location:

Hybrid remote in Bradenton, FL 34211