Customer Service Team Member Position Available In Manatee, Florida

Customer Service Team Member IAM Management Group Lakewood Ranch, FL Here at IAM Management Group, we believe that exceptional customer service is at the core of every successful business. Our team is dedicated to delivering efficient, personalized, and high-quality care to our customers, ensuring they have a positive experience with us at every point. We are looking for a highly motivated Customer Service Team Member to join our growing team and help us continue our mission of meeting customer needs and exceeding expectations! As a Customer Service Team Member, you will be responsible for representing our company by providing exceptional customer service and sales support to our customers. You will play a key role in ensuring customer needs are met, their questions are answered, and concerns are addressed with empathy and professionalism. The ideal Customer Service Team Member will possess strong communication, problem-solving, and multitasking skills, and will be someone who thrives in a fast paced environment. Responsibilities of a

Customer Service Team Member:

Actively listen to customers, identify issues, and troubleshoot concerns with patience, empathy and professionalism, ensuring all inquiries are resolved promptly, in a face to face environment Develop and maintain a thorough understanding of our products and services in order to provide effective sales support and customer service solutions to our customers Assist customers in analyzing available products and services, making recommendations, placing sales orders, taking customer service calls, and scheduling installations Collaborate with sales, human resources, and management teams to resolve all customer issues and communicate important feedback for continuous improvement Accurately document all customer interactions in CRM systems, following up with customers as needed to ensure a smooth transaction process Qualifications of a

Customer Service Team Member:

Previous experience in customer service and/or sales, preferred Strong problem-solving skills, ability to think critically to resolve customer issues effectively Ability to empathize with customers and remain calm under pressure Time management skills; ability to multitask and prioritize in a fast paced environment Multilingual candidates are encouraged to apply!

Job Type:

Full-time Pay:

$4,100.00 – $5,200.00 per month

Shift:

8 hour shift Day shift

Work Location:

In person