Customer Support Specialist Position Available In Manatee, Florida

Customer Support Specialist
Bradenton, FL, USA Req #1125
Wednesday, April 23, 2025
About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches
The Customer Support Specialist will be responsible for working with families to coordinate the logistics of their campers training session and support them in the onboarding and arrival process. Ideally, each family has been given the resources and support that is necessary for the camper to have an incredible training experience at IMG Academy!
Position Responsibilities
Effectivelymunicating with clients about requirements and expectations for their training experience
Identify and sell add-on products such as transportation, gear packages, off-campus trips etc. as well as upgrading their current training program
Determine customer needs and expectations while making expert rmendations to maximize the customer’s experience
Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups and record of pertinent notes for each customer
Demonstrate product knowledge in all areas of the camp program, sports, & IMG campus
Manage new camp enrollees, current campers, post-camp concerns/questions
Act as a liaison and point of contact between staff and campers specifically when they have concerns about the overall training experience before, during, and after time on campus
Maintain close relationship with Camp Directors to generate beneficial oues for both the camper and IMG Academy
Identify new opportunities for business development designed to increase camp program enrollment
Provide coverage, manage, and assist with the clearance of registration forms for camp and boarding school
Assist with overflow of needs from other departments especially during peak seasons on campus
Manage time effectively, meeting personal, andpany goals and working effectively with other members of the advisor team
Provide support for Camp Advisors including adding products,pleting email request, providing solutions to concerns
Manage the general Camp Service email and phone line to fulfill customer request
Manage the clearance of registrations forms for camp and boarding school.
Provide coverage during check-ins to answer questions and assist with sales needs
Ad to allpany policies, procedures, and business ethic codes
Other duties as assigned
Knowledge, Skills and Abilities
Sports Marketing, Sports Management, Hospitality or related business degree
Provides a world-class customer experience to IMG Academy camper’s and their family
General knowledge of sports
Experience with high-volume calling
Experience with MS Office, Outlook, or CRM System
Desire to work collaboratively with colleagues
Excellent written and verbalmunication skills
Attention to detail
Bilingual (Spanish, Japanese, Chinese) Physical Demands and Work Environment
Ability to work flexible hours to include nights, weekends and holidays is required

Background Requirements:

Requires a background check upon offer
Requires a drug test upon offer

Benefits:

As a full-time member of our team, you will enjoy aprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
Comprehensive Medical, Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term and Long Term Disability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to anyway. You may be just the right candidate for this or other roles.