Client Services Counselor – Eligibility Position Available In Marion, Florida

Client Services Counselor – Eligibility Early Learning Coalition of

MC 2300 SW

17th Road, Ocala, FL 34471

PURPOSE:

To be the link for parents to the School Readiness (SR), Voluntary Pre-kindergarten (VPK), Child Care Resource and Referral (CCR&R) programs as well as additional family programming offered by

ELCMC. DUTIES AND RESPONSIBILITIES

PRIMARY

DUTIES AND RESPONSIBILITIES

Works in concert with other team members, as required, on all projects relating to client eligibility, redetermination, CCR&R and additional ELCMC programs including: Conduct CCR&R orientation, assisting parents with unbiased CCR&R services to obtain the best quality childcare placement and supporting information. Accurately enter, update, maintain, and retrieve information from the Statewide Information System including data records, and case notes for parents, children and providers as required. Acting as a conduit for parents/families seeking childcare assistance for children who may need special or non-traditional care. Assist the Chief Operations Officer with maintaining the School Readiness Application and Wait List Management process. Providing information and assisting parents to understand the rules and responsibilities of the SR and VPK programs. Working with other Directors, as appropriate, to assist with projects to ensure Coalition’s goals are achieved. Communicating essential SR, VPK and CCR&R information to childcare providers on a timely basis, as needed. Effectively performing job duties and communicating within the parameters of ELCMC policies, verbally, physically, and in writing. Ensures that all information of confidential nature is held in a secure and confidential manner. Provides telephone consultations with parents and educates on the documentation needed for SR and VPK eligibility, including all forms of communication (email, face-to-face, telephone, fax, and applicable, secure web-based systems. Respond to requests for information from clients/providers timely and within the client confidentiality guidelines. Attend and assist with a minimum of three community outreach events annually outside regularly scheduled operating hours of the Coalition, including evenings and weekends. Assist with customer service and front desk coverage if needed. Other duties as assigned.

MINIMUM QUALIFICATION

Education and Experience:

High school diploma. One year work experience in a business, office, case management or early childhood setting.

Knowledge, Skills, and Abilities:

Ability to speak, interpret and translate Spanish is a positive asset for the position. Requires excellent interpersonal skills as well as the ability to interact with all levels of management. Must have strong computer skills, including proficiency with Microsoft Office Suite. Knowledge of EFS system preferred. Should be creative, energetic, a self-starter, and able to prioritize. Able to work independently with minimal supervision.

PREFERED QUALIFICATION

Education and Experience:

Associate’s degree in early childhood or relevant area. Two years’ work experience in a business, office, case management or early childhood setting.

Requirements:

Ability to stand; walk; sit for extensive periods of time; use hands and fingers to operate a computer and telephone keyboard and calculator; reach with hands and arms; and stoop, kneel or crouch. In addition, the employee will occasionally lift and/or move up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Obtain and maintain Child Care Resource and Referral Specialist Certification prior to the completion of the fourth month of employment. Must submit to and pass a level 2 background screening and E-Verify requirements. Must have a valid Government issued photo identification. Submit and pass a drug screening. Telecommute eligible, if applicable. Ability to work flexible hours/schedule, as needed.

Work Environment:

Works primarily in an office environment.

Approximate travel:

Less than 5%

Job Type:

Full-time Pay:

$18.01 – $19.81 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person