CSR – Customer Service Representative/Call Center Position Available In Marion, Florida

CSR – Customer Service Representative/Call Center 3.8 3.8 out of 5 stars 1005 SW 10th Street, Ocala, FL 34471 Customer Service Representative Both English Only and Bilingual (English & Spanish)

Payrate:

$18 per hour

Schedule Options Monday-Friday:

8-hour shift between 9 AM – 7 PM.

Monday-Thursday:

Set shift of 10 AM – 9 PM (1-hour lunch).

Job Requirements:

Fluency in English or Bilingual both English & Spanish (spoken, written, and read). 1-2 years of experience in a call center. Tech-savvy with proficiency in software programs and CRM systems. Inbound/outbound call experience required. Ability to pass a drug test and background check . Recent high school graduates with a high GPA or IB diploma may qualify without prior experience! About Us We are a leading local mortgage company committed to providing exceptional service to our clients. As a member of our team, you’ll engage with borrowers, loan officers, real estate agents, and other business partners to create positive customer experiences. Position Overview We are looking for both English Customer Service Representatives and Bilingual Customer Service Representative to assist with both inbound and outbound campaigns. This role requires professionalism, strong communication skills, and the ability to handle high-stress situations effectively. Key Responsibilities Meet and exceed daily, weekly, and monthly call performance metrics. Handle inbound calls and conduct outbound welcome/payment reminder calls. Assist borrowers with inquiries, verifying account information with compliance to data privacy regulations. Maintain accurate borrower records and update customer account information. Deliver scripted campaigns to guide borrowers to the appropriate departments. Complete administrative tasks as assigned. Ready to Join Us? E-mail your resume to Devin at Devin.

Sias@Exprespsros.com

Walk-In:

1005 SW 10th Street, Suite 102, Ocala, FL 34471

Call:

352-867-8055

Apply Online:

www.

ExpressPros.com/

Ocala Job Type:

Full-time Pay:

$18.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift Morning shift

Experience:

Call center: 1 year (Preferred) CRM software: 1 year (Preferred) Customer relationship management: 1 year (Preferred) Outbound calling: 1 year (Preferred) Mortgage servicing: 1 year (Preferred)

Bilingual:

1 year (Preferred)

Spanish:

1 year (Preferred)

English:

1 year (Required) Customer service: 1 year (Preferred) Ability to

Commute:

Ocala, FL 34471 (Required) Ability to

Relocate:

Ocala, FL 34471: Relocate before starting work (Required)

Work Location:

In person