Customer Relations Specialist Position Available In Marion, Florida
Tallo's Job Summary: The Customer Relations Specialist position in Ocala, Florida, offers a pay range of $17 to $20 an hour. Responsibilities include answering customer calls, scheduling service appointments, and optimizing service routes. Training is provided, making industry experience unnecessary. This role requires organizational skills, accuracy, and a service-oriented mindset to ensure customer satisfaction and branch growth.
Job Description
Customer Relations Specialist
Ocala, Florida
Customer Service
37425
Southeast Division Job Description
Overview
PAY RANGE
$17 TO $20 AN HOUR
We Need Your Next-Level Service Mindset at the Best in Pests.
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our Customer Relations Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back. With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant. Responsibilities
As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
