Call Center Representative Position Available In Martin, Florida

Call Center Representative Remedy Therapy Stuart, FL Job Details Part-time | Full-time From $22 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Google Suite Insurance verification EHR systems Call center Bachelor of Science HIPAA Mid-level Microsoft Office High school diploma or GED Bachelor’s degree EMR systems 1 year Communication skills Full Job Description Remedy Therapy is currently seeking dedicated and compassionate individuals to join our Call Center team as Admission Coordinators. As a leading provider of in-patient services, Remedy specializes in both Behavioral Health, including Substance Use Disorder (SUD) treatment, and Mental Health care, with a focus on Eating Disorders. Our Admission Coordinators play a vital role in supporting individuals and families during some of their most critical moments, guiding them through the intake process with empathy and professionalism. If you’re passionate about making a difference and thrive in a fast-paced, mission-driven environment, we invite you to apply.

Position Purpose:

The Admissions Coordinator is responsible for developing, managing and implementing systems, particularly inquiry/intake calls, client screenings, admissions and contacts with utilization reviewers and case managers. He/she is also responsible for working with the admissions and facility staff to assure exceptional client and community satisfaction, and in developing and achieving community education and awareness goals.

Position Specific Competencies:

1. Maintains cultural awareness, diversity, and sensitivity toward all individuals (clients and staff), and vendors. 2. Utilizes exceptional verbal and written communication skills. 3. Proficiently operates and utilizes company technology and applications/systems (i.e. Salesforce, CTMs, Email, Microsoft Office, EMRs, etc). Adapts to new technology quickly and competently. 4. Understands and adheres to all policies regarding client rights as well as anonymity and confidentiality of current, past, and future clients as required by law. Including, but not limited to HIPAA and 42 CFR Part 2. 5. Adheres to and follows agency Anti-Patient Brokering policy and does not engage in patient brokering.

Position Duties, Responsibilities, and Tasks:

Core:

a. Answers inquiry calls efficiently and courteously within 20 seconds. Answers any questions callers may have that are of a non-clinical nature; appropriately transfers calls if clinical issues arise. Appropriately completes inquiry call forms. Coordinates and schedules prospective client screenings. Coordinates and processes all admissions to the facility. Responsible for obtaining demographic and financial information during inquiry calls. Forwards financial coverage information to billing unit; verifying insurance information as necessary. Maintains the Inquiry Call Disposition Log and follows up accordingly. Responsible for mailing program literature when requested. Ensures the clinical and financial screening criteria have been met prior to admission. Obtains necessary consents, identifications and financial documents needed to admit client into the program. Complies with facility policies and procedures. Participates in all staff meetings; responsible for obtaining information if not in attendance. Approaches clients/family members, significant others, and visitors with a respectful caring manner to convey a sense of concern and warmth. Maintains confidentiality of client information and records; and of facility proprietary, privileged, and/or confidential information. Communicates and problem solves via the chain of command. Delivers care in a non-judgmental and non-discriminatory manner, sensitive to client and staff diversity. Seeks corrective criticism and is able to evaluate suggestions objectively. Reported to work as assigned. Completes daily tasks as assigned and documents the delivery of all client services. Maintains acceptable overall attendance. Promotes a favorable/positive work atmosphere. Attends in-services and educational training as necessary and as assigned. Seeks out learning experiences and incorporates new knowledge into practice. Maintains flexibility and adaptability to expected and unexpected changes in the work environment.

Administrative:

a. Regularly check and respond to work emails. b. Utilize Microsoft Suite/Google Suite of applications for documents, email, sharing of forms, etc. c. Answer phone, messages, verbal, and written request in a timely manner. d. Attend staff meetings as required.

Qualifications/Position Requirements:

1.

Education:

GED/High School Diploma (BA/BS preferred), or a combination of in-industry experience and knowledge. 2.

Experience:

Minimum 1 year in substance use, or call center environment preferred 3.

Certification/Licensure:

None. 4. Training and Knowledge Required at

Time of Hire:

Adheres to the Association for Ambulatory Behavioral Healthcare Code of Ethics. Demonstrates proficiency in communication and written skills. Knowledge of State and Federal Statues regarding client confidential laws (HIPAA and 42 CFR Part 2). Knowledge of drug-free workplace policies. Knowledge of workplace violence and de-escalation techniques. 5.

Age Specific Individuals Served/Responsibility:

Adults (18+ years) 6.

Security Measures and Clearance:

Minimum requirement is a local background screening. 7.

Employment Classification:

Hourly – full-time, part-time, per diem, seasonal/temporary, etc

Job Types:

Full-time, Part-time Pay:

From $22.00 per hour Expected hours: 8 – 40 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday Weekends as needed Weekends only Application Question(s): Are you legally authorized to work in the United States?

Experience:

Call Center :

1 year (Required)

SUD or Mental Health Environment :

1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Stuart, FL 34997 (Preferred)

Work Location:

In person