Adoption & Client Services Assistant Position Available In Miami-Dade, Florida

Adoption & Client Services Assistant 3.8 3.8 out of 5 stars 16101 West Dixie Highway, North Miami Beach, FL 33160

Position Title:

Adoption & Client Services Assistant Classification:

Non-exempt (hourly)

Reports To:

Community Support Manager Compensation:

$17.00

ABOUT US:

The Humane Society of Greater Miami is a non-profit organization dedicated to the rescue, rehabilitation, and rehoming of animals in need. Our mission is to provide compassionate care, advocacy, and support for animals while educating the community about responsible pet ownership and animal welfare.

POSITION SUMMARY

The Adoption & Client Services Assistant plays a pivotal role in our mission to find loving homes for animals in need. This role involves working directly with prospective pet adopters, providing exceptional customer service, and ensuring that both animals and adopters have a positive and fulfilling experience. The ideal candidate will be passionate about animal welfare, have strong interpersonal skills, and possess the ability to educate and guide potential adopters through the adoption process. Additionally, this role includes elements of sales and fundraising to support the organization’s ongoing efforts.

DUTIES & RESPONSIBILITIES

Greet and assist visitors and prospective adopters, ensuring a welcoming and supportive environment. Respond promptly to inquiries via phone, email, and in-person. Provide detailed information about the adoption process, animal care, and the responsibilities of pet ownership. Conduct thorough adoption interviews to match animals with suitable adopters. Educate adopters on the specific needs, behaviors, and health of animals available for adoption. Assist adopters in selecting pets that match their lifestyle and preferences. Oversee the intake process for new animals in our limited admission facility. Conduct initial assessments of incoming animals to determine their suitability for adoption. Work with staff and volunteers to ensure a smooth transition for animals entering the facility. Efficiently manage space and resources to accommodate incoming animals while maintaining high care standards. Maintain accurate records of all adoptions and interactions with adopters. Ensure that all adoption paperwork is completed thoroughly and correctly. Update animal profiles and adoption databases as needed. Participate in outreach and education programs to promote adoption and responsible pet ownership. Represent the organization at adoption events and community fairs. Foster relationships with local businesses and community groups to support adoption efforts. Work closely with other staff and volunteers to achieve the organization’s adoption goals. Provide training and support for new staff and volunteers as needed. Contribute to a positive and collaborative work environment. Provide pet resources, including distributing pet pantry items to community members in need. Assist in triaging community pet support requests, connecting pet owners with necessary resources and services. Offer guidance on pet care, health, and behavior to support pet owners in maintaining their pets’ well-being. Promote and sell pet-related products and services to adopters and visitors. Actively seek donations and contributions to support the organization’s programs and initiatives. Inform adopters and visitors about the organization’s needs and encourage financial support.

QUALIFICATIONS

High school diploma or equivalent; additional education in animal science, veterinary technology, or a related field is a plus. Previous experience in animal welfare, customer service, or a related field. Experience in planning, judgment, implementation, communication, staff development, interpersonal skills and cost containment. Strong interpersonal and communication skills. Passion for animal welfare and a commitment to the organization’s mission. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Basic computer skills, including proficiency in Microsoft Office and database management. Flexibility to work weekends, holidays, and occasional evenings as required.

PHYSICAL DEMANDS

Lifting and carrying animals and equipment over 50 pounds. Walking, standing, sitting for prolonged periods depending on the task. Frequent reaching, bending, kneeling, squatting, and stooping to care for animals and clean areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

ADDITIONAL INFORMATION

The Humane Society of Greater Miami offers a comprehensive benefits package, including Health, Dental, Vision, Life, Retirement, Paid Time Off, Employee Discounts on animal adoptions and veterinary services. The Humane Society of Greater Miami is an equal opportunity employer and is committed to creating a diverse and inclusive environment. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. We encourage individuals from all backgrounds to apply.

Job Type:

Full-time Pay:

$17.00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

8 hour shift Weekends as needed

Work Location:

In person