Call Center Agent (Must Be Bilingual English & Spanish) Position Available In Miami-Dade, Florida

Call Center Agent (Must Be Bilingual English & Spanish) The Dental Care Group Aventura, FL 33180 Our state of the art dental practice seeks a Patient Care Coordinator for our Call Center to support the practice’s growth. As a Patient Care Coordinator, you will make outbound calls to generate appointments and market the dental practice. This role is our patients’ first contact; therefore, you must have a cheerful personality, incredible customer service skills, and sales tenacity.

Duties & Responsibilities:

Meet and exceed monthly new patient quotas through outbound cold calls, inbound calls, and referrals. Maintain high activity standards (number of outbound daily calls, referrals, etc.) Extensive outbound calls in an 8-hour work day, 35 minimum calls per day Receive inbound calls and assist patients in scheduling appointments Identify and qualify prospects by telephone and through cold calls Provide an amazing customer experience to all patients.

Knowledge, Skills & Abilities Required:

Minimum of 1 year of Call Center experience, preferably in sales or appointment setting. Highly motivated to achieve and exceed goals Excellent verbal, written, and presentation skills A positive, competitive, and determined attitude Flexible schedule

• must have the ability to work rotating Saturdays. Center Hours are 7:30am
• 6:30pm, Mon-Fri, 8:30
• 5:00pm Sat 8:30am-2pm Must have a polished appearance Stable work history showing longevity and tenure with previous employers Fluent in English/Spanish is Required Our dental practice offers a competitive package that includes:
• Competitive salary starting including incentives/bonuses and point system program. You have the ability to earn more based on performance.
• Medical, Dental, Vision, & Short-Term Disability
• Paid Time Off
• 401K with company matching
• Positive work environment
• Ability to write your paycheck Our company provides the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

8 hour shift Ability to

Commute:

Aventura, FL 33180 (Preferred) Ability to

Relocate:

Aventura, FL 33180: Relocate before starting work (Preferred)

Work Location:

In person