Call Center Customer Service Representative Position Available In Miami-Dade, Florida

Call Center Customer Service Representative Careaga Plastic Surgery Coral Gables, FL Job Details Full-time $20.67 – $24.89 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Bilingual Spanish Customer service Medical office experience English Mid-level Medical terminology Communication skills Full Job Description Are you a cheerful and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you! We are currently seeking a Call Center Customer Service Representative to join our busy medical aesthetic practice located in Coral Gables. At Careaga Plastic Surgery, we take pride in providing exceptional and personalized care to our patients. As a luxury plastic surgery center located in Coral Gables, Florida, we are dedicated to enhancing the beauty and confidence of our clients through cutting-edge surgical and non-surgical procedures. Our team of highly skilled professionals are committed to delivering outstanding results and ensuring the utmost comfort and satisfaction of our patients. Responsibilities (including but not limited to): Coordinate patient appointments and ensure timely and efficient care delivery. Verify and update patient information, ensuring accuracy and completeness. Charge patients for services rendered, create bills, and collect pre-payments using the appropriate payment categories. Schedule appointments outside of surgery appointments promptly and effectively. Contacting leads and responding to initial inquiries from external lead sources, booking consultations in the office. Direct calls to relevant departments, such as pre-op and post-op concerns, ensuring proper handling of patient inquiries. Handling basic patient questions and customer service inquiries, while providing exceptional service and support.

Requirements:

Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages. A minimum of 2 years of customer service experience, preferably in a medical or healthcare setting. Knowledge of medical terminology is preferred, with at least 1 year of related experience. Strong attention to detail and ability to multitask in a fast-paced environment. Professional and presentable appearance with a friendly and welcoming demeanor. Must be a responsible and reliable individual with the ability to work well in a team.

Schedule:

Mondays, Tuesdays, and Thursdays:

8:30 am to 5:00 pm.

Wednesdays:

8:30 am to 6:00 pm.

Fridays:

8:30 am to 2:00 pm.

Benefits:

401(k) retirement plan Dental insurance Employee discount Health insurance Paid time off Vision insurance Life insurance

Note:

Only candidates fluent in both English and Spanish will be considered for this position. The responsibilities mentioned above are among others that may be assigned to the scheduling team. Join our team at Careaga Plastic Surgery and be part of a renowned practice that prioritizes excellence and delivers top-notch care in a luxurious setting. Together, we strive to make a positive impact in the lives of our patients and help them achieve their aesthetic goals with the highest level of professionalism and compassion.

Job Type:

Full-time Pay:

$20.67 – $24.89 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Medical Specialty:

Surgery Schedule:

8 hour shift Day shift No weekends

Work Location:

In person