Contact Center Representative I (Kendall) Position Available In Miami-Dade, Florida

Contact Center Representative I (Kendall) 2.3 2.3 out of 5 stars Miami, FL 33183

Job Summary:

The Contact Center Representative performs an essential service role by providing world class experience to the credit union’s membership. This position is responsible for assisting our members with their financial needs, processing account transactions, resolving problems by researching, providing account information and achieve referrals to meet the member’s needs. This position will also support the Member Contact Center (MCC) in other facets as needed. We encourage you to view and apply directly at edfed.org/careers

Duties & Responsibilities:

Provide world class experience to our members by responding efficiently and accurately, personalize solutions, and ensuring our members feel valued and supported by EdFed. Provide account information such as balances, deposit postings, transfer funds, return checks, availability of funds, check clearing, and statement information. Assist members with inquiries concerning ACH, Bank by Phone, Online Baking, and Bill Pay. Diffusing any elevated concern or issues that members may have and escalating unresolved issues accordingly. Refer and route member calls to appropriate personnel, resources, and department to meet their financial needs. Achieve referrals by identifying and cross servicing EdFed products and services to meet member’s needs. Meet MCC call flow standards. Meet or exceed established MCC KPI goals as established by VP and/or Contact Center Manager. Maintaining knowledge of EdFed products, services, policies and procedures. Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work. Applies organizational policies and procedures in all activities. Saturday work required Bilingual Preferred (Creole or Spanish) Performs other duties as assigned by management Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned. The following are some benefits offered to employees: Paid Holiday Paid Birthday Paid Sick and Personal Days Paid Vacation Retirement/401K with matching contributions Medical, Dental and Vision Insurance Life Insurance and Long Term Disability Tuition reimbursement for Undergraduate and Graduate courses Various Incentive Programs Career opportunities

Job Type:

Full-time Pay:

$17.03 – $18.20 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you authorized to work in the United States? Will you now or in the future required sponsorship to work within the United States? Are you able to work on Saturdays?

Language:

Spanish (Preferred) Haitian Creole (Preferred) Ability to

Commute:

Miami, FL 33183 (Required)

Work Location:

In person