Customer Account Specialist – MRO/SPARES Position Available In Miami-Dade, Florida

Customer Account Specialist – MRO/SPARES Cenergy International – 3.8 Miami, FL Job Details Full-time $48,000 – $72,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Adoption assistance Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer service Mid-level High school diploma or GED Driver’s License Customer interaction metrics Bachelor’s degree 2 years

Full Job Description Recruiter Kevyn Cole Phone:

(714) 507-3725

Email:

Direct Hire $48000.00-$72000.00k/yr. Job Summary Provides customer service, support, and prioritization for team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA’s, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.

Roles and Responsibilities:

• Manage Aftermarket customer accounts, quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables.
• Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.
• Participate in process improvement initiatives as required with their respective customer base.
• Maintain, execute and train on/to documented Standard Work.

Qualifications and Education Requirements :

Education Level:

High School Diploma or GED (HIGHLY Preferred): Bachelor’s Degree or equivalent experience.

Field of Study/Area of Experience:

• 2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.

Pay Range:

The pay range for this position is $48,000.00–$72,000.00 per year; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Please Note:

Must have a valid driver’s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.

• Competitive Medical with prescription, Dental, Vision from hire date
• $50,000 Life Insurance Policy from hire date
• Employee Assistance Program
• Free Will Preparation
• Flexible Spending Accounts (Health Care FSA and Dependent Care FSA)
• 401k with company match of 5%
• Retirement Income Account; EY Financial Planning Program
• Annual Cash Incentive Plan (bonus) eligible to receive a 5% ACIP (Annual Cash Incentive bonus) payable in September.
• 13 paid holidays annually, 10 days of vacation and 5 sick days
• Education (tuition) Reimbursement
• Adoption Assistance Program
• Alternate Work Schedule; Voluntary overtime
• Anniversary Recognition, Employee Events & Volunteer opportunities

Job Type:

Full-time Pay:

$48,000.00 – $72,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Education:

High school or equivalent (Required)

Experience:

Customer Account Specialist:

3 years (Required)

MRO:

2 years (Required)

Aerospace/Aviation After-Market:

2 years (Required)

Work Location:

In person