Customer Experience Advisor Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Customer Experience Advisor position at El Car Wash in Hialeah, FL offers a full-time role with an estimated salary range of $28.6K - $32.6K a year, along with benefits such as paid parental leave, tuition reimbursement, and 401(k) matching. Responsibilities include enhancing customer experience, driving sales performance, addressing customer needs, educating about services, and ensuring positive interactions to maximize customer satisfaction and loyalty. The role entails engaging with customers, providing assistance, addressing inquiries and complaints, promoting service options, achieving sales targets, maintaining a clean and safe environment, and collaborating with team members. Strong interpersonal, communication, and problem-solving skills are essential, along with the ability to work flexible hours, utilize basic computer skills, and stand for extended periods. El Car Wash is committed to providing comprehensive benefits, on-the-job training, career growth, work-life balance, and a customer-centric approach. Founded in 2011, El Car Wash is passionate about transforming the car wash experience with state-of-the-art technology, eco-friendly practices, and exceptional customer service, making it a destination for customers. Join a fast-growing, community-driven team dedicated to excellence and creating a positive work environment.
Job Description
Customer Experience Advisor El Car Wash – 3.2
Hialeah, FL Job Details Full-time Estimated:
$28.6K – $32.6K a year 1 day ago Benefits Paid parental leave Tuition reimbursement Paid time off On-the-job training Parental leave 401(k) matching Pet insurance Qualifications Sales Complaint handling Car wash POS Computer skills Communication skills Entry level Full Job Description What you’ll be doing: The Customer Experience Advisor will play a key role in enhancing the customer experience while driving sales performance. You will be responsible for engaging with customers, addressing their needs, educating them about our service offerings, and ensuring a seamless and positive interaction. Your goal is to create an exceptional experience that promotes customer satisfaction, loyalty, and repeat business while maximizing the conversion of retail customers into El Car Wash members. Greet customers warmly and provide assistance during their purchase decisions and throughout their store experience. Address customer inquiries, concerns, and complaints professionally and promptly. Provide detailed information on car wash services, memberships, and promotions. Educate customers about the benefits of various service options and upsell where appropriate. Achieve sales targets and contribute to the overall revenue goals of the car wash. Ensure a clean, safe, and welcoming environment for customers. Assist with the daily operation of the car wash, including managing transactions and handling card payments. Perform routine maintenance checks and ensure equipment is functioning correctly. Collaborate with team members to ensure efficient operations and high service standards. Build and maintain strong relationships with customers to encourage repeat business. Collect and communicate customer feedback to pinpoint areas for improvement and enhance service quality. Additionally, log client issues within Micrologic to ensure they are addressed effectively. Follow up with customers as needed to resolve issues or address concerns. Work collaboratively with team members to ensure high service standards and efficient operations. Contribute to a positive team environment and support colleagues in achieving common goals. Full Service (If applicable) Manage cash transactions accurately, making changes as needed and ensuring compliance with company policies. Maintain an organized and efficient cashier area Ensure a clean, safe, and welcoming environment, including the cleanliness of the lobby and bathrooms What you’ll bring to the team: Strong interpersonal and communication skills, with the ability to engage and build rapport with customers. Proven ability to meet or exceed sales goals and drive customer satisfaction. Excellent problem-solving skills and the ability to handle customer complaints with professionalism. Detail-oriented with a strong commitment to providing exceptional service. Ability to work flexible hours, including evenings, weekends, and holidays. Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun. Basic computer skills and familiarity with point-of-sale systems.
COMPETENCIES
Communication Product Knowledge Customer Centric Approach Technical Skills Problem- Solving El Car Wash Benefits:
Full Comprehensive Benefits 401K Retirement Savings Plan with a 4% Match! FREE Money!! On-the-Job Training and Career GROWTH Pet Insurance Work-Life Balance Mental Health Days Paid Time Off Maternity Leave Paternity Leave Tuition Reimbursement Neurodivergent Hiring Program FREE Car Washes! A little
About Us:
Founded in 2011 and proudly headquartered in Miami, El Car Wash is Florida’s #1 express car wash and we’re just getting started. At EL, we’re not just washing cars. We’re transforming the car wash experience. With state-of-the-art technology, eco-friendly practices, and an unmatched customer experience, El Car Wash is setting a whole new standard. Our unlimited wash programs, customer-first amenities, and innovative services make us a destination, not just a stop. At El Car Wash, our people drive our success. We’re passionate about creating a fantastic work environment, empowering neurodivergent individuals, supporting our Veterans, and giving back to the communities we call home. From partnerships with the Florida Panthers and Detroit Lions, to collaborations with Baptist Health, AdventHealth, and Zoo Miami, we’re committed to making a difference- both on and off the road. Join a team that’s fast-growing, community-driven, and committed to excellence. Your career is about to shine! El Car Wash is an equal opportunity employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
