Customer Service Position Available In Miami-Dade, Florida

Customer Service
We are looking for a Customer Service Representative to join our team and provide outstanding service to our customers. In this role, you will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be a strong communicator with problem-solving skills and a commitment to delivering a high level of service.

Key Responsibilities:

Respond to customer inquiries via phone, email, and online chat
Provide product or service information to customers, including pricing, features, and benefits
Troubleshoot customer issues and escalate complex matters to higher-level support
Process orders, returns, and exchanges, ensuring timely and accurate fulfillment
Maintain detailed records of customer interactions, feedback, and resolutions
Manage customer complaints and work toward satisfactory solutions
Follow up with customers to ensure satisfaction after the resolution of their issues
Collaborate with other departments to ensure efficient service delivery
Ensure customer data is accurately recorded and updated in the system
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
1-2 years of experience in a customer service role
Excellent communication skills, both verbal and written
Strong problem-solving skills and ability to think critically
Ability to multitask in a fast-paced environment
Experience with customer service software or CRM systems is a plus
Bilingual (English/Spanish) preferred
Strong organizational and time-management skills
Positive attitude and commitment to delivering great service
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