Customer Service Agent Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Customer Service Agent 2.0 position in Aventura, FL involves handling inbound and outbound calls, addressing customer inquiries, and ensuring satisfaction through effective solutions. Responsibilities include managing call volumes, documenting conversations, and achieving set targets. Qualifications include problem-solving skills, previous customer support experience, and proficiency in verbal and written communication. The job offers full-time hours with a starting pay of $15.00 per hour, along with benefits like health insurance, paid time off, and a referral program. Spanish language proficiency is required, and the work location is in person in Aventura, FL 33180.
Job Description
Customer Service Agent 2.0 2.0 out of 5 stars Aventura, FL 33180
JOB SUMMARY:
The Call Center Representative is responsible for providing exceptional customer service by handling inbound and outbound calls. This role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction by offering effective solutions.
RESPONSIBILITIES
- Manage large volumes of inbound and outbound calls in a timely and efficient manner.
- Follow communication scripts and guidelines when handling various topics.
- Identify and assess customers’ needs, clarify information, research issues, and provide solutions and alternatives.
- Build and maintain positive relationships with customers by going the extra mile to engage them.
- Accurately document all conversations in the call center database in a clear and comprehensive manner.
- Achieve personal and team qualitative and quantitative targets.
- Provide accurate and satisfactory answers to customer queries and concerns.
- De-escalate situations involving dissatisfied customers, offering appropriate solutions and follow-up actions.
- Perform other duties as assigned by the supervisor.
- Must comply with HIPPA requirements.
QUALIFICATIONS/SKILLS
- Ability to work independently with self-direction and flexibility.
- Excellent problem-solving and critical thinking skills.
- Previous experience in a customer support role is preferred.
- Strong customer focus and adaptability to different personality types.
- Ability to multitask, set priorities, and manage time effectively.
- Exceptional verbal and written communication skills for patient interactions.
- Active listening skills to determine customer needs and the best course of action.
- Patience and friendliness in dealing with all types of customers.
- Flexibility and adaptability to work in a fast-paced environment.
- Proficiency with computers and familiarity with telephone etiquette.
- Ability to troubleshoot issues and provide clear and concise directions to patients.
Job Type:
Full-time Pay:
From $15.00 per hour Expected hours: 40 per week
Benefits:
401(k) Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance
Shift:
8 hour shift
Language:
Spanish (Required) Ability to
Commute:
Aventura, FL 33180 (Required) Ability to
Relocate:
Aventura, FL 33180: Relocate before starting work (Required)
Work Location:
In person
