Customer Service Clerk – Full Time Position Available In Miami-Dade, Florida

Customer Service Clerk – Full Time Beacon Hill Hospitality – 2.0 Hialeah, FL Job Details Full-time $15 – $16 an hour 16 hours ago Qualifications Bilingual Customer service Cash handling Entry level

Full Job Description Bilingual Customer Service Clerk Job Description Location :

Hialeah General Hospital, Hialeah FL DOL Status:

Full Time Goal and Objective Reporting to the Account Manager, Customer Service Clerks should recognize their importance not only in making accurate financial transactions but in providing superior customer service. In most cases, the Customer Service Clerk is the last point of contact for customers leaving the account location and, therefore, they are in the highly regarded position of making a lasting impression. Customer Service Clerks should keep this in mind and behave in a polite and professional manner at all times. General Duties and Responsibilities This list is intended to be an outline of expected general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed or added to by Beacon Hill Hospitality at any time based on the needs of the organization. Greet all customers in a warm and friendly manner. Maintain a clean working environment. Process all parking transactions accurately, completely and in accordance with the standard operating policies and procedures. Ensure optimal traffic flow by directing cars in all parking areas and promptly providing support Assist visitors with payment Find moments to go above and beyond by anticipating patient and visitor’s needs Accurately completes opening and closing procedures. Be the ever-vigilant eyes and ears of the operation. Report any maintenance and/or safety issues promptly. Ensure that each validation coupon connects to parking office redemptions as applicable Available for possible troubleshooting at payment terminals and gate arms Assist with wayfinding and ensure work environment is clean, safe, and uncluttered Abide by BHH behavioral and hospitality standards, demonstrating true hospitality competency Ensure all kiosks are sufficiently stocked with tickets by inspecting applicable stations Respond to/Provide support to calls on the parking phone as needed Provide coverage to Valet podiumoperation as required Other tasks as needed Customer Service Duties Provides service to all visitors entering and exiting the building, offering information, direction, and assistance. Greets and welcomes guests, facilitating their access to and use of the hospital Creates a positive first impression. Assists patients in and out of motor vehicles, obtains wheelchairs, helps with packages, bags, etc. Opens and closes motor vehicle doors. Ensures a clean working area by keeping the area neat and free of debris. Sweeps the front door area. Notifies appropriate personnel of spills, ice build up, snow removal, etc. Provides traffic control, keeps traffic moving, eliminates bottlenecks and traffic tie-ups in all operating areas Deliver extraordinary service to each patient and visitor. Customer service-related issues will be handled quickly and professionally. The Customer Service Clerk will treat each customer as a unique individual, deserving of respect. Customers will be greeted with a smile and, at the end of each transaction, each Customer Service Clerk will say, “thank you”.

MINIMUM QUALIFICATIONS

: Must be proficient with both SpanishEnglish Must be 19 years old or older for insurance purposes Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy. Organized and detail oriented. Demonstrate strong customer service skills. Background in cash handling and/or processing