Customer Service Representative Position Available In Miami-Dade, Florida

Customer Service Representative Nearly Natural Hialeah, FL Job Details Full-time $20 an hour 15 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Referral program Qualifications Spanish Microsoft Outlook Customer service NetSuite English Mid-level E-commerce Customer support Communication skills Full Job Description Summary The Customer Service Representative is responsible for assisting customers in real time, providing prompt responses and problem resolution to all customer inquiries and concerns through the customer support existing channels. He/she will work very closely with internal members of Operations & Finance to ensure high levels of customer satisfaction always.

Duties/Responsibilities:

Provide and process information in response to inquiries, concerns, and requests about products and services in a friendly & helpful voice that provides quality service and support. Responding to email requests from new, existing, and potential customers in a concise, polite, and personalized manner, with accurate grammar. Communicating with processing partners about customer orders as needed. Maintaining database records of order changes, contact history, etc. Skillfully assist and retain customers through positive customer relationship building. Provide product information and advice to customers when needed. Able to work and understand order workflow and processes on ticketing support and other system platforms.

Competencies:

Strong written and verbal communication Prioritize and manage actions to meet changing deadlines and requirements within a high volume. Commitment to produce outcomes without direction and capable of finding necessary resources. Customer service oriented and solution focused in a fast-paced environment.

Coping/Flexibility:

Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.

Qualifications / Skills

Previous customer service experience in a fast-paced environment (2+ years highly preferred) eCommerce & CS experience required Exposure to online orders and shipments NetSuite, SAP system experience Savvy of Microsoft Outlook email, and prior knowledge of any customer support and web systems is a plus Professional phone / email etiquette Excellent multi-tasking and problem-solving skills and must be detail oriented. Strong written and verbal English / Spanish communication skills Must be able to pass drug test and background screen. Must have legal status in the

US Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Referral program Vision insurance

Shift:

Day shift

Work Location:

In person