Customer Service Representative Position Available In Miami-Dade, Florida
Tallo's Job Summary: Renegade Insurance is hiring a Customer Service Representative in North Miami Beach, FL. The role involves providing excellent customer service, handling inquiries, and promoting policy renewals. The job offers competitive compensation, comprehensive training, and opportunities for career growth. Qualifications include proficiency in Microsoft Office, strong communication skills, and the ability to work in a fast-paced environment.
Job Description
Customer Service Representative Renegade Insurance – 2.7
North Miami Beach, FL Job Details Full-time Estimated:
$35.9K – $43.6K a year 1 hour ago Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Management Customer service Salesforce English Windows Organizational skills Communication skills Entry level Time management
Full Job Description Job Summary:
Renegade Insurance is seeking an experienced Customer Service Representative to join our team! In this role, you will be responsible for building strong relationships with clients and working closely with our agents to ensure that our clients receive the best insurance coverage and service. You will be an integral part of the Renegade team, providing outstanding customer service, promoting policy renewals, and expanding our business.
Benefits:
Competitive compensation Comprehensive training Opportunities for career growth
Qualifications:
Excellent written and verbal English communication skills Excellent customer service skills Excellent organizational skills, effective time management, and interpersonal skills Ability to successfully and creatively problem solve and negotiate solutions Experience with Salesforce management system preferred but not required Positive thinker, comfortable with fast paced environment Ability to work in a team environment and train others as necessary Proficiency in Windows, Word, Power Point and Excel (knowledge of working with spreadsheets is required) Contact Center experience preferred
Responsibilities:
Handle inbound and outbound calls, emails, and chats from policyholders, lenders, and agents. Assist customers with policy inquiries, billing issues, payments, and coverage details. Provide accurate information on policy endorsements, renewals, cancellations, and claims processes. Support account managers by gathering required documents and assisting with customer requests. Escalate complex issues to the appropriate department while ensuring seamless service. Maintain a high level of professionalism and compliance with insurance regulations and company policies. Meet performance metrics (e.g., first-call resolution, customer satisfaction, and response time).
Job Type:
Full-time Schedule:
Monday to
Friday Work Location:
In person
