Customer Service Representative Air Freight/Logistics Position Available In Miami-Dade, Florida
Tallo's Job Summary: We are hiring a Customer Service Representative for Air Freight/Logistics at Cal Air Forwarding in Miami, FL 33126. This role involves managing customer inquiries, providing accurate information, and resolving issues efficiently. The pay ranges from $15.00 to $17.00 per hour for full-time work, with benefits such as health insurance, paid time off, and a 401(k) plan.
Job Description
Customer Service Representative- Air Freight/Logistics Cal Air Forwarding Miami, FL 33126 Customer Service Representative We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage incoming calls. Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents, Data capturing using Salesforce. Follow communication procedures, guidelines and policies Coordinate freight bookings and create airway bills with major airlines and ensure compliance with shipping regulations. Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices (salesforce). Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and Time management skills.
Job Type:
Full-time Pay:
$15.00 – $17.00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Schedule:
Monday to Friday Weekends as needed Ability to
Commute:
Miami, FL 33126 (Required) Ability to
Relocate:
Miami, FL 33126: Relocate before starting work (Preferred)
Work Location:
In person
