Customer Service Representative, FSBO Position Available In Miami-Dade, Florida

Customer Service Representative, FSBO 4.0 4.0 out of 5 stars Miami, FL 33131 • Hybrid work Customer Service Representative Miami, FL Join Our FSBO Team as a Customer Service Representative! Do you thrive on helping customers and delivering exceptional service? Are you a great listener who can ease customer concerns, resolve issues efficiently, and help drive renewals through meaningful conversations? Do you love being part of a supportive team that works together to hit both group and individual goals? Are you seeking a role where your personal and professional development is valued? If so, we’d love to meet you! Join our outstanding FSBO (“Fiz-bo”) team as our newest Customer Service Representative and help us continue delivering world-class support to our clients.

What You’ll Do:

Provide top-tier customer service through inbound calls and emails, resolving inquiries and ensuring customer satisfaction. Engage in proactive outreach to For Sale By Owner (FSBO) clients, checking in on their experience and promoting renewals and upsell opportunities. Work in a vibrant, fast-paced customer contact center where collaboration and energy drive success. Accurately update customer records using Salesforce and internal tracking tools, keeping everything organized and up to date.

What You Bring:

Outstanding Communication Skills:

You can communicate clearly and professionally across phone and email, always keeping the customer’s experience front and center.

Technical Confidence:

You’re comfortable navigating online tools and platforms, and you’re able to assist customers with basic technical issues remotely.

Customer-Focused Mindset:

You stay calm under pressure and know how to turn challenging conversations into positive interactions.

Team Spirit:

You’re collaborative, helpful, and excited to contribute to shared goals—and you’re always ready to lend a hand. Salesforce Knowledge (a plus): Experience with Salesforce is helpful, but not required—we’ll provide training if needed!

Location & Schedule:

We operate as a hybrid team , with in-office collaboration every Tuesday, Wednesday, and Thursday . (Please note: we are unable to provide relocation assistance.)

What You Should Have:

Positive, even under pressure—you handle tough calls with professionalism and a can-do attitude. Self-motivated—you take initiative, prioritize effectively, and don’t wait to be asked twice. Results-driven—you take pride in getting things done and love checking tasks off your list.

What You’ll Receive:

Hybrid Work Flexibility:

Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.

Generous Time Off:

With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year.

Volunteering Time:

Participate in our volunteer program with 4 paid days annually to contribute to your community.

Modern Office Perks:

Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.

Comprehensive Benefits Package:

Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.

Commuter Benefits:

Park conveniently in our building’s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.

Professional Development:

Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.

Team-Centric Atmosphere:

Be part of a close-knit team that prioritizes relationship-building and personal connections. About Our Crew Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe. Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family. If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here! {LI Tags} #LI-Hybrid #LI-Onsite #LI-Remote