Customer Service/Sales Support Position Available In Miami-Dade, Florida

Customer Service/Sales Support American Gift Corp Miami, FL Job Details Full-time $16

• $18 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Spanish Customer service Computer literacy Writing skills English Computer skills Customer support Typing Phone etiquette Communication skills Entry level Office experience Full Job Description American Gift Corporation, a leading and long-time importer and wholesaler of souvenirs and gifts, seeks a self-motivated and energetic individual in our customer service department.

You will be interacting with our souvenir shop, gift shop, and resort store customers in the USA, Caribbean and Central America by helping them place orders and giving product information. The position is based in our main offices, but some travel may be required. If you’re a “People Person” and motivated to succeed, there is great opportunity for advancement. Excellent verbal and written communication skills are very helpful. Computer literacy is also important.

Duties:

• Respond to customer inquiries, concerns, and feedback in a timely and professional manner.
• Utilize computerized systems to manage customer information, track issues, and document interactions.
• Provide clear and concise information to customers regarding products and services.
• Maintain accurate records of customer interactions, including phone calls, emails, and in-person meetings.
• Work effectively in a team environment to achieve customer service goals.

Skills:

• Excellent customer service and communication skills.
• Fluent in English speaking and writing. Spanish or other languages is a plus
• Strong office skills and ability to work in a fast-paced environment.
• Proven phone etiquette
• Experience in providing customer support via phone, email, or in-person interactions.
• Basic computer skills including typing and Microsoft programs.

Job Type:

Full-time Pay:

$16.00

• $18.

00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

In person