Customer Support Specialist Position Available In Miami-Dade, Florida

Customer Support Specialist The Cold Life Doral, FL Job Details Full-time $40,000•$50,000 a year 19 hours ago Benefits Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications CRM software Spanish Sales negotiation Teamwork Sales Customer service Salesforce English Technical support E-commerce Inside sales Computer skills 1 year Phone etiquette Account management Leadership Communication skills Entry level Order fulfillment

Full Job Description Job Title:

Customer Support Specialist•

Cold Plunge & Wellness Industry Location:

Doral, Miami, FL (In-Office required)

Job Type:

Full-Time (M-F, 9:00 AM•5:00 PM EST)

Pay:

$40,000•50,000 Base + Bonus Consideration Join The Cold Life•One of the Industry’s Leading Cold Plunge Brands At The Cold Life, we’re redefining wellness through the power of cold therapy. We’re a fast-growing, culture-first health and wellness company built on leadership, integrity, and high performance. Based in Doral, Florida, we’re on a mission to deliver unmatched quality, service, and support to customers seeking a life lived colder, stronger, and better. What We’re Looking For•We’re looking for a proactive and detail-oriented Customer Support Specialist to join our team on-site at our fulfillment center in Doral, Florida. In this role, you’ll be the first line of contact for our customers—helping troubleshoot technical issues, assist with shipping and delivery questions, process returns, and recommend products from our growing line. Your ability to solve problems, communicate clearly, and build customer trust will directly contribute to the strength of our brand and the satisfaction of our community. You’ll help our logistics team with ensuring pending deliveries are organized in priority to go out and that customers are prepared to receive their orders. In time you will help the support team continue to evolve as we add additional wellness products and begin to upsell and cross-sell our customers into these products. Key Responsibilities•The outreach to customers to arrange final delivery details and do final order confirmations Respond to inbound customer support inquiries via email, phone, and other platforms Troubleshoot and resolve a variety of product and technical issues Coordinate with internal teams to provide accurate updates on delivery timelines Assist customers in initiating and processing returns for defective or unwanted products Guide customers through setup, usage, and maintenance of their Cold Life equipment Proactively recommend and upsell relevant products and accessories based on customer needs Maintain accurate records of customer interactions and issues in our support systems Collaborate with the warehouse team to ensure smooth fulfillment and resolution processes Support other duties and projects assigned by the Customer Experience leadership Requirements•Prior experience in customer service, technical support, or order fulfillment (e-commerce experience a plus) Excellent written and verbal communication skills Strong problem-solving abilities and a calm, confident approach to conflict resolution Ability to learn and explain technical product details clearly Experience in startups and comfort with rapidly evolving environments a plus Comfortable working in a warehouse environment and using support software/tools Salesforce, Shopify, FedEx Shipping Fluent in English (Spanish language skills are a strong plus)

Lead:

Availability of working full-time, on-site in

Doral, Florida Remote:

Availability to work full-time or part-time You must have your own computer, speakers, mic, and webcam Quiet office environment suitable for call taking

Stable Internet Connection Office Hours:

Lead:

9am-6pm,

Mon-Fri Remote:

Shifts as assigned may require evenings and weekends Compensation & Perks•$40,000•50,000 base salary + bonus potential A fast-growing company with opportunities to advance Hands-on training and support from a passionate team Employee discounts on The Cold Life products A wellness-oriented workplace culture focused on health, growth, and excellence Ready to Thrive? This is more than a job — it’s a lifestyle. If you’re ready to grow with one of the top companies in the cold plunge space, make serious money, and be surrounded by a like-minded, health-driven team… apply now and let’s go.

Job Type:

Full-time Pay:

$40,000.00•$50,000.00 per year

Benefits:

Flexible schedule Paid time off

Shift:

8 hour shift

Experience:

Salesforce:

1 year (Preferred)

Shopify:

1 year (Preferred) Customer service: 1 year (Preferred)

Language:

English (Required) Shift availability: Day Shift (Preferred) Ability to

Commute:

Doral, FL 33178 (Required) Ability to

Relocate:

Doral, FL 33178: Relocate before starting work (Required)

Work Location:

Hybrid remote in Doral, FL 33178