Deskside Support Specialist – Hialeah (Miami) Position Available In Miami-Dade, Florida

Deskside Support Specialist•Hialeah (Miami)
Job#: 2078557

Job Description:

Apex Systems is hiring for a Desktop Support Technician in Hialeah, FL. If you are interested please feel free to apply in and send your updated resume to you!

Job Title:

IT Desktop Support/PC Service Technician

Shift:

Monday•Friday 7am•4pm

Primary Site:

3760 W 108th Street, Hialeah, FL 33018

Secondary Site:

Training & Professional Services, 6601 NW 36th St, Doral, FL 33178

Principal Duties and Responsibilities:

Provided Desktop HW & SW, networking and VTC technical support
Perform IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
Coordinates and Client End User on expectations and availability to conduct Managed Client Services
Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campremote locations
Identifies potential issues that could adversely impact End User experience and follows through on action steps
Strives to meet all Client SLAs & Customer Satisfaction Goals
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
When required-provides onsite shadowing to Program Field Service Team
Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
Basic installation and maintenance to technical products
Follows predefines procedures and tasks in everyday activities

Required Skills and Competencies:

Reliable transportation
Excellent customer service focus and a desire to successfully interact with end-users, internal customers, management and peer teams
Minimum 1-3 year experience in servicing/deploy computer equipment
Must have a proven customer service background
Must have experience in a corporate environment
Individual will be knowledgeable of Windows operation system environment
Able to comprehend and follow verbal and written technical instructions and scripts
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution

Reimbursement:

$50/month towards cell phone bill
U.S.

Person Verification Documents:

United States Passport or Passport Card
Original or certified copy of U.S. birth certificate issued by a State, county, municipal authority, or territory of the U.S. bearing an official seal (Puerto Rican birth certificate issued on/after July 1, 2010)
Certificate of U.S. Citizenship (Form N-560 or N-561)
Certificate of U.S. Naturalization (Form N-550 or N-570)
U.S. Permanent Resident Card (Form I-551)
Non-U.S. Passport with unexpired temporary I-551 Stamp
Certification of Birth Abroad (Form FS-545), Certification of Report of Birth (Form DS-1350), or Consular Report of Birth Abroad (Form FS-240) issued by the U.S. Department of State
Form I-94/Form I-94A or other U.S. Government issued document indicating refugee or asylee status
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

apexsan

Position Id:

BHJOB2374

_2078557