Entry Level Customer Service Representative Position Available In Miami-Dade, Florida

Job Description:

Are you an empathetic communicator passionate about helpingothers? Join South Shore Marketing as an Entry Level CustomerService Representative! We are seeking an empathetic,detail-oriented Entry Level Customer Service Representative tosupport our customers and represent AT&T. In this Entry LevelCustomer Service Representative role, you’ll ensure customersatisfaction, address needs directly, and foster lastingrelationships through exceptional service. As an Entry LevelCustomer Service Representative, you’ll play a crucial role infostering trust and loyalty, offering guidance on AT&T’sproducts, services, and promotions. Your ability to communicateeffectively, understand customer needs, and provide tailoredsolutions will enhance their experience, reinforcing AT&T’scommitment to quality service. In this Entry Level Customer ServiceRepresentative role you will proactively engage with customers toensure their continued satisfaction and long-term connection withAT&T. Responsibilities of the

Entry Level Customer ServiceRepresentative:

Engage with AT&T customers in Miami providingpersonalized customer service support. Address inquiries onAT&T mobile plans and wireless services Guide customers onAT&T products, services, and promotions to help them maximizetheir devices. Troubleshoot basic service issues, providestep-by-step solutions, and escalate complex concerns as needed.

Build rapport with customers for potential repeat business Maintainprecise records of customer interactions, service issues, andresolutions Collaborate with the team members to support customersContinuously improve product knowledge and customer service skillsthrough ongoing training and feedback.