Remote Call Center Representative Position Available In Miami-Dade, Florida

IMMEDIATE 100

%

REMOTE CALL CENTER REPRESENTATIVES NEEDED OPPORTUNITY TO WORK WITH ONE OF THE LARGEST EDUCATIONAL COMPANIES IN THE AREA MONDAY – FRIDAY 9AM – 6PM EST

$17/

HR Qualifications:

2 years of call center experience Excellent communication skills Microsoft Office proficient Description Purpose of position: Remote role as the primary contact for families. Reports to the Supervisor of Student Services within the Customer Engagement & Retention Department. Department responsibilities include customer support, onboarding, and academic placement for new and continuing students. Support families in Eastern or Central Standard Time.

Core Tasks & Responsibilities:

Assist families via inbound calls with questions and account updates. Advocate for students to help them navigate their enrollment experience. Review student accounts to address outstanding tasks and recommend actions for success. Organize workflow to ensure time management, data integrity, communication, and student retention. Maintain and document student records accurately in online systems. Participate in outbound calls for onboarding and retention. Protect student privacy by complying with FERPA regulations. Perform other assigned duties as needed.

Skills:

Problem-solving with goal-driven outcomes. Excellent communication (verbal and written). Self-confidence, patience, empathy, and availability in connecting with students and families. Adaptability to multi-generational needs. Troubleshooting and de-escalating issues. Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint). Understanding of FERPA and privacy policies.