Water and Sewer Customer Service Representative 1 Position Available In Miami-Dade, Florida

Water and Sewer Customer Service Representative 1 Miami-Dade County – 4.0 Miami-Dade County, FL Job Details Full-time $39,731.79 – $65,432.86 a year 9 hours ago Qualifications Customer service High school diploma or GED Driver’s License Meter reading 1 year Entry level Full Job Description Job

ID 93692

Location Douglas Road Full/Part Time Full-Time Exempt from Classified Service No Minimum Rate 39731.79 Min Pay Frequency Yearly Maximum Rate 65432.86 Max Pay Frequency Yearly Regular/Temporary Regular Minimum Qualifications High school diploma or GED. One year of meter reading and/or customer service experience with a utility is required. Must possess a driver license.

Completion of college coursework may substitute for the required work experience on a year-for-year basis. Recruitment Notes This is a field position with limited supervision, performing field activities related to water services provided by the Miami-Dade Water and Sewer Department. Incumbents in this position conduct various tasks, including activating service, deactivating service, collecting revenue for past due accounts, and then shutting off water of delinquent accounts or illegally restored services. Employees are required to determine and document the existence of tampering violations or unauthorized connections, prepare and issue citations involving County codes and ordinances, and testify at administrative hearings. Responsibilities include considerable tact, diplomacy, and independence in handling customer contacts for a county utility, as incumbents frequently communicate with the public. Some independent judgment is exercised in routine situations or consultation with their supervisor when dealing with customer inquiries or unique concerns that require assistance.