Customer Service Representative Position Available In Nassau, Florida

Customer Service Representative Brightway Insurance – 3.3 Fernandina Beach, FL Job Details Full-time $33,823 – $40,000 a year 1 day ago Benefits Paid time off Qualifications Customer service English Microsoft Office 3 years Property & Casualty License Administrative experience High school diploma or GED Data entry Computer skills 1 year Phone etiquette 2 years Communication skills Entry level Under 1 year Full Job Description Customer Service Representative – Fernandina Beach, Florida (On-Site) Are you a welcoming, detail-oriented professional who thrives on creating positive first impressions and providing exceptional service? If you have a natural ability to communicate, stay organized, and support a busy team, you may be the perfect fit for our Customer Service Representative role at Brightway Insurance. This full-time, in-office role is based in Fernandina Beach, Florida , and plays a key part in ensuring smooth day-to-day operations and outstanding client service. This candidate must hold a current and active Florida 4-40 Insurance License and a desire to grow their career in the insurance industry. While this is not a sales role, there is potential to grow into a licensed Inside Sales Representative position over time.

Key Responsibilities:

Client Experience:

Serve as the first point of contact for clients—both in person and over the phone—creating a professional and friendly experience every time.

Administrative Support:

Assist the sales team by preparing documentation, scheduling appointments, managing follow-ups, and keeping CRM systems up to date.

Phone & Email Management:

Answer incoming calls and emails promptly and professionally, directing inquiries to the appropriate team member.

Policy Servicing:

Help clients with general policy questions, billing inquiries, and basic service requests.

Office Coordination:

Maintain a clean, organized front office and help coordinate daily operations to keep things running smoothly.

Team Collaboration:

Work closely with licensed agents to support their efforts and ensure the office meets client service standards.

Minimum Required Qualifications:

Active Florida 4-40 Insurance License (must be valid at the time of application) High school diploma or equivalent Strong customer service, communication, and interpersonal skills Familiarity with Microsoft Office and basic computer skills Professional demeanor and ability to multitask in a fast-paced environment

Preferred Qualifications:

Experience in insurance, office administration, or customer service Desire to grow within the insurance industry, including potential to pursue a 2-20 license and move into a sales role

Compensation:

Base salary: $33,823-$40,000 annually , depending on experience and licensing Opportunities for professional development and career growth Monday-Friday schedule, on-site only If you’re ready to bring positive energy to our team and be the welcoming face of our agency, we’d love to hear from you!

Job Type:

Full-time Pay:

$33,823.00 – $40,000.00 per year

Benefits:

Paid time off

Shift:

Day shift

License/Certification:

Do you currently hold a valid Florida 4-40 License? (Required) Ability to

Commute:

Fernandina Beach, FL 32034 (Required) Ability to

Relocate:

Fernandina Beach, FL 32034: Relocate before starting work (Preferred)

Work Location:

In person