Teams Customer Service Representative Position Available In Nassau, Florida

Teams Customer Service Representative UF Health Dentistry Wildlight – 3.8 Yulee, FL Job Details Full-time $17 – $19 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Insurance verification HIPAA High school diploma or GED 1 year Entry level Full Job Description The Clinical Service Representative I acts in a support role for the Wildlight Dental Clinic. The incumbent is responsible for greeting patients, answering all incoming calls, and for the front desk clinic/patient functions. This position provides specific customer services, which includes answering patient phone calls, scheduling appointments, payment collection, insurance verification, and pre-authorizations.

Completes all front desk activities:

Greets patients and checks them in for their scheduled appointment. Verifies responsible party identification and demographic information and ensures children present are with appropriate parent/guardian. Provides registration forms, release forms, and other forms to patients for electronic signature. Inputs (or verifies for returning patients) patient demographics, verification of identity, insurance, and registration information into Axium (electronic health record). Schedule follow-up appointments at checkout. Collects payments for services rendered.

Customer service:

Answers incoming calls from patients, dentists, and other dental care providers (internal and external), etc. Responds to patients’ and dentists’ questions directly within their scope.

Arranges Care:

Schedules patient appointments and obtains prior dental records (as needed). Arranges for special needs when applicable. Obtains initial patient insurance and demographic information to set up new patients in the electronic health record. Utilizes thorough knowledge of clinic policies and procedures. Follows policy for accepting patients into clinic, provides excellent customer service, and informs perspective patients of procedures and eligibility requirements to become a clinic patient. Obtains pre-authorizations as needed for clinical care and procedures. Works in conjunction with the UF College of Dentistry (UFCD) central Business Office to resolve any insurance, patient transaction or financial account errors. Other duties as assigned.

Job Type:

Full-time Pay:

$17.00 – $19.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person